Eyewear Consultant — Elevate Customer Care in Optics

Boots UK; Brighton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you &

Generous employee discounts for you

Clinical and Non-Clinical Career dev.

Enhanced maternity/paternity/adoption?

Flexible benefits scheme

Access to free 24/7 counselling

Job summary

Boots Opticians in the UK is seeking a Retail Assistant to join the store team on the shop floor. You will greet customers, listen to their needs, and help identify the right eyewear and services.

The role includes involvement in pre-screening activities for eye-tests and ongoing customer support, with opportunities to develop through Boots’ training programme. Based in store, you will report to the store manager and contribute to a friendly, service-driven environment that emphasizes customer

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer service

Learning mindset

Retail experience

Job description

Boots Opticians in the UK is seeking a Retail Assistant to join the store team on the shop floor. You will greet customers, listen to their needs, and help identify the right eyewear and services.

The role includes involvement in pre-screening activities for eye-tests and ongoing customer support, with opportunities to develop through Boots’ training programme. Based in store, you will report to the store manager and contribute to a friendly, service-driven environment that emphasizes customer