Neighbourhood and Communities Officer

Regenda Group; Oldham; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Flexible working options

27 days annual leave + 8 bank holidays

6 volunteering days

Pension up to 9%

£250 learning allowance

Employee Assistance Programme

Job summary

Regenda Group is seeking a Neighbourhood Officer to manage a defined neighbourhood patch and deliver high-quality tenancy and housing management services. You will build trusted relationships with customers, focus on safe and inclusive communities, and work across teams to meet standards and KPIs.

The role requires housing qualifications or willingness to obtain, with a UK driving license and flexible hours. The position is based in Oldham with hybrid working options.

Qualifications

• Experience in social housing, housing management or a customer facing role delivering excellent service.
• Strong understanding of social housing legislation, regulatory standards, complaints handling and current neighbourhood management issues.
• Excellent communication and written skills.

Responsibilities

• Manage a defined neighbourhood patch using a place-based approach.
• Build relationships with customers and external partners to sustain tenancies and resolve issues.
• Ensure neighbourhood standards, KPIs and customer satisfaction are met.

Skills

Social housing experience

Customer service

Relationship building

Regulatory knowledge

Problem solving

Time management

Attention to detail

Education

Housing qualification (Level 3 or above)

Job description

The Vacancy

• Annual salary of £34,944 (FTE)
• Permanent role
• Full-time (35 hours), part-time and flexible working patterns available
• Oldham office base, hybrid working

Proposed Interview Date: Tuesday 6th October 2026

The role

As a Neighbourhood Officer, you will be part of a dedicated team delivering a high-quality, professional and customer-focused tenancy and housing management service to Regenda Homes customers. You will play a key role in bringing our Neighbourhood Strategy to life by helping to create strong, supportive and inclusive communities where people feel safe, connected and able to thrive.

You will take ownership of a defined geographical neighbourhood patch, adopting a place-based approach to its management. As a visible and trusted representative of Regenda within our communities, you will build strong relationships with customers and local stakeholders, proactively managing neighbourhoods, sustaining tenancies and resolving issues effectively.

Working closely with colleagues across the organisation, you will ensure neighbourhood standards are maintained, key performance indicators are achieved and customer satisfaction remains at the heart of everything you do.

The right fit

• Housing qualification (Level 3 or above) or willingness to achieve this is essential.
• Experience in social housing, housing management or a customer facing role delivering excellent service.
• Strong understanding of social housing legislation, regulatory standards, complaints handling and current neighbourhood management issues.
• Ability to build positive relationships and work effectively with customers, including those with vulnerabilities or complex needs as well as external partners and stakeholders.
• Proven ability to work collaboratively as part of a team while managing your own workload and priorities.
• You're resilient, flexible and customer focused with a proactive approach to problem solving.
• Strong analytical and organisational skills.
• Excellent attention to detail, record keeping and written communication skills.
• Full UK driving license with access to your own vehicle is essential.
• Willingness to work flexibly outside normal office hours when required.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What we offer

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer's contribution to the pension scheme (match funded).
• £250 annual 'Live and Learn' allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

The Company

The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.