ICT Technical Operations Support Officer

The Regenda Group; Liverpool; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Employer pension scheme

Flexible working options

Employee Assistance Programme

Job summary

The Regenda Group, based in Liverpool, is seeking an ICT Customer Support Lead to help manage and enhance our IT support services. You will work with managed service providers to ensure colleagues receive effective technology support and maintain high customer satisfaction.

You will oversee and administer customer-facing processes, ensuring a reliable and responsive ICT function across the organisation. A focus on practical problem-solving and strong communication is essential.

Qualifications

• Educated to A Level or HND standard.
• Strong knowledge of Microsoft Windows 11, Office 365 and Android OS.
• Knowledge of ICT equipment setup processes, including Mobiles, laptops & tablets.
• Knowledge of security firewalls, routers, anti-virus and data backups.
• Experience creating and decommissioning user accounts of ICT systems.
• Able to identify and resolve problems practically.
• Excellent communication and interpersonal skills.
• Knowledge of information security and data protection.
• Able to travel to other offices as needed.

Responsibilities

• Manage and enhance the Group's ICT Customer Support Service.
• Oversee end-to-end management of IT support queries.
• Act as a key contact to ensure effective, reliable technology support.

Skills

Windows 11

Office 365

Android OS

ICT security

User account management

Education

A Level or HND

Tools

Mobiles setup

Laptops setup

Tablets setup

Job description

• Annual salary of £31,143 (FTE)
• Permanent role
• Full-time (35 hours)
• Liverpool city centre office base

Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered.Proposed Interview Date: 22nd October 2026

The role

As part of our ICT team, you will help manage and enhance the Group's ICT Customer Support Service, working closely with key managed service providers to ensure colleagues receive effective, reliable technology support. You'll oversee and administer customer-facing processes that contribute to the delivery of an excellent IT service, acting as a key point of contact for the end-to-end management of support queries. With a strong focus on customer satisfaction, you'll play a vital role in delivering an exceptional, responsive, and customer-focused service across the entire ICT function.

The right fit

• Educated to A Level or HND standard.
• Strong knowledge of Microsoft Windows 11, Office 365 and Android OS
• Knowledge of ICT equipment set up processes, including Mobiles, laptops & tablets.
• Knowledge of security firewalls, routers, anti-virus and data backups.
• A working knowledge and experience of creating and decommissioning user accounts of ICT systems
• Able to identify and resolve problems in a practical manner.
• Excellent communication and interpersonal skills.
• Knowledge of information security and data protection.
• Effective team player
• Able to remain calm in challenging situations.
• Ability to work outside of normal work hours.
• The post holder may on occasion be required to travel to other offices and therefore the ability to travel to other offices and locations which may not be easily accessible by public transport.

Who We Are

We regenerate places and work with people to create the opportunities they need to thrive. Affordable housing is our starting point, but we are a dynamic group of organisations doing very different things. We work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

The Regenda Group is made up of Regenda Homes and its wholly owned subsidiaries M&Y Maintenance and Construction, Redwing, Ecogee, Petrus, The Learning Foundry, Positive Footprints, Centre 56 and the National Communities Resource Centre.

Our Talent Acquisition team will review your application and will be in touch shortly.

What We Offer

The Regenda Group really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering
• Up to 9% Employers Contribution to the Pension Scheme (match funded) .
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

We regenerate places and create opportunities for people

We welcome and encourage job applications from people of all backgrounds.

We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

INDHP