Extra Care Scheme Manager - Housing & Resident Services

Pinnacle Group Limited; Shrewsbury; Sur place; GBP 32 000 - 39 000; Plein temps

Résumé du poste

Pinnacle Group are seeking a Scheme Manager to oversee the delivery of housing management and support services within an Extra Care scheme that provides accommodation for vulnerable tenants. The role focuses on safeguarding, tenancy management, health and safety compliance, and resident engagement to ensure high-quality service delivery.

This is a full-time, site-based position in Shrewsbury, working 9am-5pm Monday to Friday, with responsibilities spanning day-to-day operations and stakeholder

Qualifications

• Proven experience managing housing or Extra Care schemes.
• Strong customer service and communication skills.
• Experience with tenancy management and resident services.
• Ability to oversee H&S requirements and audits.
• Site-based leadership of cleaners and caretakers.

Responsabilités

• Maintain buildings and grounds and conduct regular site inspections.
• Report findings to the client and internal teams.
• Investigate reactive requests and carry out repairs.
• Respond to emergencies, including out-of-hours coverage.
• Manage site staff and coordinate with the client.
• Oversee health & safety audits and compliance.

Connaissances

People management

Communication skills

Customer service

Health & safety

Description du poste

Pinnacle Group are seeking a Scheme Manager to oversee the delivery of housing management and support services within an Extra Care scheme that provides accommodation for vulnerable tenants. The role focuses on safeguarding, tenancy management, health and safety compliance, and resident engagement to ensure high-quality service delivery.

This is a full-time, site-based position in Shrewsbury, working 9am-5pm Monday to Friday, with responsibilities spanning day-to-day operations and stakeholder