External Engagement Officer

Veolia; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Discounts on shopping

Health and well-being resources

Volunteer day

Training and development opportunities

Financial wellbeing support

Job summary

Veolia is seeking an External Engagement Officer to design and deliver campaigns supporting local authorities in promoting recycling and waste minimisation in London.

You will create engaging digital content in multiple formats, lead on press for your area, and engage residents through events, door-knocking, and community activities.

This hybrid role covers South East London and Kings Cross, requires occasional evenings and weekends, and a full UK driving licence.

Qualifications

• Excellent verbal and written communication skills.
• Experience using social media campaigns for public engagement.
• Content creation including filming and basic video editing.
• Attention to detail, planning and multi-tasking.
• Experience handling public complaints.

Responsibilities

• Design and deliver campaigns to support local authorities on recycling and waste minimisation.
• Create engaging digital content for social media and video formats to promote residents' engagement.
• Lead reactive and proactive press for the area and develop news stories.
• Coordinate face-to-face community engagement activities to achieve project goals.
• Respond to resident complaints on social media and identify target groups.
• Collaborate with the team to manage a varied workload.
• Be available for evenings and weekends and hold a full UK driving licence.

Skills

Verbal and written communication

Social media campaigns

Content creation & editing

Planning & organisation

Complaint resolution

Job description

External Engagement Officer

Ready to find the right role for you?

Salary

£32,000 depending on experience plus other Veolia benefits

Location

Veolia Southwark IWMF, 43 Devon Street, SE15 1AL and 210 Pentonville Road, London, N1 9JY

Hours

40 hours per week. Monday to Friday. 9am to 5.30pm

Your application must include a CV and a covering letter evidencing how you meet the job criteria. Applications without a CV and a covering letter will not be considered.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward

What you’ll be doing

An exciting opportunity has arisen for an External Engagement Officer to design and deliver strategic campaigns to support local authorities to promote recycling and waste minimisation.

As an External Engagement Officer, you will develop engaging digital social media content for local authorities in a number of formats, including video, and will have the chance to make a real impact on recycling rates by communicating with residents using innovative digital techniques. You will also lead on reactive and proactive press for your area, with the opportunity to identify and develop good news stories throughout the year.

You will support your team by communicating with residents to solve issues, including delivering face-to-face community engagement activities to achieve project goals, and responding to resident complaints on social media. This could include identifying target groups and developing appropriate strategies to deliver key messages, delivering community events, and door-knocking target areas.

You will have the experience of working in a team to deliver projects and will be confident in managing a varied workload.

You will need to be a detail oriented and creative individual who is confident in communicating concisely and clearly.

This role will involve working in both South East London (with a base in Southwark) and Kings Cross in a hybrid manner. Some evening and weekend work will be required on occasion and a full driving licence and experience of driving in the UK is preferable.

The experience you will need

Essential

• Excellent verbal and written communication skills
• Understand how to utilise social media campaigns and tailor communication to different audiences
• Confident in developing content in multiple formats, and will possess filming and basic video editing skills
• Have excellent attention to detail, planning and organisational skills and a proven ability to prioritise workloads and multi-task
• Experience of complaint resolution and speaking to the public

Desirable

• Knowledge of the recycling sector
• Experience working with local authorities
• Experience designing and delivering social media, social advertising and digital campaigns
• Experience dealing with media proactively and reactively
• Full UK Driving Licence and experience of driving in the UK

You will be able to work unsupervised when necessary but will also be happy collaborating with teammates. You will be available to work weekends and evenings occasionally as and when it is required.

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.