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Veolia; Kingston upon Thames; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Pension

Staff discounts

Health & well-being resources

Virtual GP

Volunteer day

Training & development

Financial wellbeing support

Job summary

Veolia in the United Kingdom is seeking a Local ECO Manager to lead Education, Communications, Outreach and Social Value across multiple contracts. You will oversee a team, manage budgets, timelines and quality while engaging with residents and stakeholders to deliver measurable social value.

You will build strong client relationships, coach ECO officers, and drive community engagement initiatives, ensuring alignment with local authorities and contracts across Kingston, Merton, Sutton and

Qualifications

• Project development and management.
• People and budget management—project-based.
• Experience delivering behaviour change and/or community engagement techniques and analysing results.
• Excellent written and verbal communication and presentation skills.
• Experience building strong stakeholder relationships.
• Passion for sustainability and the environment.
• Recycling & Waste Industry knowledge and local authority experience.
• Experience of visual/textual content production across formats.
• Advanced data management and analysis understanding.
• Understanding of PR, social media, social advertising and digital communications.

Responsibilities

• Develop and manage Education, Communications and Outreach and Social Value function.
• Lead a team of ECO and Social Value Officers; manage budget, timeline and delivery quality.
• Act as day-to-day client and site contact; coordinate staff wellbeing events and engagement.
• Build relationships with clients and stakeholders; respond to queries and provide solutions.
• Drive performance of ECO officers; coach them in project planning and community engagement.
• Develop and deliver social value initiatives across employment and local communities.
• Identify good news and coordinate with external engagement teams for messaging.
• Deliver internal communications campaigns with the Veolia operations senior team.

Skills

Project management

Budget management

Stakeholder relationships

Communication skills

Sustainability knowledge

Data analysis

Job description

Salary: £36,000 - £42,000 which includes London weighting and is dependent on experience, as well as a travel package £4,800 p.a. to support all travel within Greater London area, and bonus

Hours: 40 hours per week

Location: Two roles available. Hybrid working across 1 x Merton and Kingston and 1 x Sutton and Croydon

The team do occasionally work from home, but as these roles are engagement focused it is best suited to someone who is keen to work within Kingston and Merton, and Sutton and Croydon, and at our depots in the boroughs.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

What you'll be doing:

The Local ECO Manager will manage and develop the Education, Communications and Outreach, and Social Value function for the contracts, and ensure strategic project plans are delivered to a high standard, demonstrating measurable results to meet objectives.

You will work closely with the Area ECO Manager and lead a team of ECO and Social Value Officers to develop community engagement and social value projects to change resident behaviours, improve recycling rates and embed our contracts within the local community and will be responsible for the budget, timeline and quality of their delivery. You will also be the day to day point of contact for the client and site management team and have responsibility for developing staff wellbeing events and engagement in collaboration with the local contract teams.

• Build strong relationships with our clients (Royal Borough of Kingston, Merton Council, Sutton Council and Croydon Council), Veolia operations management team, and colleagues, quickly responding to queries and providing solutions to maintain a high standard of service.
• Drive the performance of the ECO officers, coaching and mentoring them to improve their project planning, community engagement approach, and support them in achieving their personal goals.
• Develop and deliver social value initiatives across local employment, internships and work experience support, and our funding programme for local communities.
• Identify good news stories and feed them to the regional external engagement team, as well as working closely with this team to showcase our expertise in behaviour change and social value delivery across digital channels and press.
• Work closely with the Veolia operations senior team to develop and deliver internal communications and engagement campaigns.
• Responsibility for the business as usual outputs of the team, including management of the ECO team budget.
• Provide ECO support to wider contracts as needed.

If you love leading a team, developing behaviour change and social value projects, and engaging with residents and frontline teams, then this is the role for you.

What we are looking for:

• Project development and management.
• People and budget management - can be project-based rather than as a direct line manager.
• Experience delivering behaviour change and/or community engagement techniques and analysing results.
• Superb written and verbal communication skills including presentation skills.
• Experience of building strong stakeholder relationships.
• A passion for sustainability and the environment.
• Recycling & Waste Industry knowledge.
• Understanding or experience of working with local authorities.
• Experience of visual and textual content production across multiple formats.
• Advanced understanding of data management and analysis.
• Understanding of PR, social media, social advertising and digital communications.

What's next?

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

£58,133 - £65,261 per annum inclusive of Inner London HCAs

South West London and St Georges Mental Health Trust