Local ECO Lead

Veolia; Greater London; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Employee discounts

Health & wellbeing resources

Volunteer day

Training & development

Stream financial wellbeing

Job summary

Veolia in London is seeking an Education, Communications and Outreach (ECO) Lead to develop and deliver community engagement and service improvement projects across Haringey, changing resident behaviours to reduce waste and increase recycling, ensuring projects are delivered to a high standard and meet timelines.

You will manage ECO and social value commitments at contract level, provide general communications support, and work day-to-day with Client Officers and Contract Managers; the Local ECO

Qualifications

• Project development and management.
• Budget management.
• Experience delivering behaviour change and/or community engagement techniques and analysing results.
• Superb written and verbal communication skills including presentation skills.
• Experience of building strong stakeholder relationships.
• A passion for sustainability and the environment.

Responsibilities

• Build strong relationships with our key client (Haringey Council) and Veolia colleagues across contracts, quickly responding to queries and providing solutions to maintain a high standard of service.
• Lead on ECO delivery, manage and report on the social value function of the contract and lead on the design and delivery of specific projects to achieve contractual commitments for Veolia Haringey.
• Drive the ECO performance of the Haringey contract through effective project planning, and a bespoke community engagement approach.
• Deliver a programme of strategic social value initiatives across local employment, community and staff engagement, and manage the funding programmes for local communities.
• Support recruitment into the operational team by fostering relationships with external partners, delivering webinars and workshops to offer career advice. Dedicated school and college visits to deliver assemblies.
• Identify good news stories and feed them to the regional external engagement team, as well as working closely with this team to showcase our expertise in behaviour change and social value delivery across digital channels and press.
• Work closely with the senior ECO team to develop and deliver internal communications campaigns.
• Work within a wider ECO team for North London and the home counties with occasional travel to other contracts for team development and supportive working.

Job description

Salary: Up to £32,000 dependant on experience plus bonus, car allowance and other Veolia benefits

Hours: 40 hours per week

Location: Hybrid working in our Haringey office (N17 0FJ)

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We're looking for someone who shares this perspective, to take up an exciting ECO Lead role.

If you're a driven, creative communications professional that cares about the environment and would enjoy working on recycling projects and engaging with the community to inspire change, this role will suit you perfectly.

It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

What you'll be doing:

As an Education, Communications and Outreach (ECO) Lead you will develop and deliver community engagement and service improvement projects across Haringey, changing resident behaviours to reduce waste and increase recycling, ensuring projects are delivered to a high standard, demonstrate measurable results and meet agreed timelines.

Effectively manage the ECO and social value commitments at contract level and ensure strategic annual and project plans are delivered to meet objectives. To provide general communications support for the contract as required and be in day to day contact with Client Officers and Contract Managers.

The Local ECO Lead will be supported by an Area ECO Manager, sharing best practice and expertise with colleagues across a fantastic, award winning national ECO team.

You will:

• Build strong relationships with our key client (Haringey Council) and Veolia colleagues across a number of contracts, quickly responding to queries and providing solutions to maintain a high standard of service.
• Lead on ECO delivery, manage and report on the social value function of the contract and lead on the design and delivery of specific projects to achieve contractual commitments for Veolia Haringey
• Drive the ECO performance of the Haringey contract through effective project planning, and a bespoke community engagement approach
• Deliver a programme of strategic social value initiatives across local employment, community and staff engagement, and manage the funding programmes for local communities.
• Support recruitment into the operational team by fostering relationships with external partners, delivering webinars and workshops to offer career advice. Dedicated school and college visits to deliver assemblies.
• Identify good news stories and feed them to the regional external engagement team, as well as working closely with this team to showcase our expertise in behaviour change and social value delivery across digital channels and press.
• Work closely with the senior ECO team to develop and deliver internal communications campaigns.
• Work within a wider ECO team for North London and the home counties with occasional travel to other contracts for team development and supportive working.

If you love developing relationships, delivering social value, and engaging with communities, local authorities and frontline teams, then this is the role for you.

What we're looking for:

Essential:

• Project development and management.
• Budget management
• Experience delivering behaviour change and/or community engagement techniques and analysing results.
• Superb written and verbal communication skills including presentation skills.
• Experience of building strong stakeholder relationships.
• A passion for sustainability and the environment.

Desirable:

• Recycling and waste industry knowledge.
• Understanding or experience of working with local authorities.
• Understanding of the social value sphere
• Experience of visual and textual content production across multiple formats.
• Advanced understanding of data management and analysis.
• Understanding of PR, social media, social advertising and digital communications.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.