Express / Time‑Critical Coordinator (Night Shift)

Willis Global; Hounslow; On-site; GBP 40,000 - 44,000; Full time

Benefits offered by this job

Night shift 19:00–07:00

4 on/4 off night shift

Job summary

Willis Global in London Heathrow area seeks an experienced Express / Time-Critical Coordinator for a night shift (19:00–07:00) to oversee the Express department, ensure timely shipment handling, and maintain invoicing accuracy while communicating with customers and suppliers.

The role emphasizes building client relationships, achieving KPI targets with depots, and contributing to cost-saving initiatives in a dynamic logistics environment.

Qualifications

• Previous experience in a time-critical freight forwarding role.
• Excellent communication and organisational skills.
• Mature and professional manner.
• Confident with a computer including Excel, CRM database and BoxTop.

Responsibilities

• Day to day responsibility for customer service delivery to Express clients.
• Order processing from start to finish including Boxtop creation, warehouse pick, paperwork tie-up, KPI management.
• Follow up and resolve all operational issues / customer service concerns.
• Manage and maintain customer KPI expectations with regional depots.
• Promote business development through telephone sales, prospect follow up and quotations.

Skills

Communication

Organisational skills

Customer service

Problem solving

Tools

Excel

CRM systems

BoxTop

Job description

Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express / Time‑Critical Coordinator (Night Shift) to join their dynamic team based in the London Heathrow area.

This is a night shift role working 19:00–07:00.

On Offer:

• An exciting opportunity to join a market leading freight forwarding and supply chain management specialist
• Salary: £40k-£44k (DOE)
• 4 on / 4 off night shift, 19:00–07:00

Purpose of the Express / Time Critical Co-ordinator

Reporting to the Express Manager, the role is responsible for the smooth coordination of the Express department, ensuring all shipments are handled efficiently and to the highest standard. The position plays a key part in maintaining commercial accuracy through ownership of invoicing and profitability, while delivering excellent communication to customers and suppliers throughout the process.

Key Responsibilities of the Express / Time Critical Co-ordinator

• Day to Day responsibility for customer service delivery to Express Clients
• Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management
• Follow up and resolve all any operational issues / customer service concerns raised by the customer
• Manage and maintain customer KPI expectations with regional depots
• To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations.
• Research client operational history past and present, visit their website to gain knowledge of products and any developments
• Contribute to ongoing operational development and cost saving measures
• Keep up to date with Market trends, company products, services and news.
• Establish, Manage and Maintain Internal and External Relationships.
• Import and export jobs start to finish including clearance.

To be Considered for the Express / Time Critical Co-ordinator

• Previous experience working in a time critical freight forwarding role.
• Excellent communication and organisational skills.
• A mature and professional manner.
• Confidence with a computer including excel, CRM database and BoxTop.
• Enjoy working with customers and building relationships. Must be able to work well within a target driven environment.