Time-Critical Courier & Operations Lead

First Choice Staff; Greater London; On-site; GBP 48,000 - 50,000; Full time

Job summary

First Choice Staff is seeking an Express & Courier Manager based near London Heathrow (LHR) to lead two fast-paced teams of up to 20 staff. The role focuses on time-critical operations, effective customer service, and escalation handling outside standard hours.

The ideal candidate will have strong customs knowledge of imports/exports and a flexible approach to working hours, with Monday to Friday 9:00–17:30 (flexible) and out-of-hours escalation as required.

Qualifications

• Must have customs knowledge of imports and exports.

Responsibilities

• Time critical operations and customer service responsibilities.
• Out of hours for escalation.
• Managing two fast paced teams of up to around 20 people.

Skills

Customs knowledge

Job description

First Choice Staff is seeking an Express & Courier Manager based near London Heathrow (LHR) to lead two fast-paced teams of up to 20 staff. The role focuses on time-critical operations, effective customer service, and escalation handling outside standard hours.

The ideal candidate will have strong customs knowledge of imports/exports and a flexible approach to working hours, with Monday to Friday 9:00–17:30 (flexible) and out-of-hours escalation as required.