Export Sales Administrator

The Best Connection Group Limited; West Bromwich; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Life assurance 4x salary

Free onsite parking

Training and development opportunities

Discounted gym membership

Cycle to work scheme

Employee assistance programme

Job summary

The Best Connection West Bromwich is recruiting an Export Sales Administrator to manage orders, export documentation, invoicing and communications with customers, sales managers and transport teams. The role emphasises accuracy, regulatory compliance and timely order processing.

You will liaise with internal departments to resolve issues, update despatch dates and maintain shipment records, while contributing ideas to improve procedures and customer service.

Qualifications

• Experience within export commercial documentation.
• Good level of English and Mathematics.
• Computer literate - intermediate Word and Excel.
• Experience dealing with international customers.
• Ability to prioritise own workload and manage time.

Responsibilities

• Process orders from receipt to dispatch including export shipment documentation and invoicing.
• Be the point of contact with customers, international sales managers and transport companies to ensure timely communication.
• Maintain compliance with export regulations and liaise with external bodies for country-specific customs requirements.
• Update order despatch dates on SYSPRO and notify customers.
• Store all shipment documents and related notes.

Skills

Export documentation

Customer communications

Word

Excel

Interpersonal skills

Time management

Team player

Initiative

International customers

Attention to detail

Tools

Syspro

Job description

The Best Connection West Bromwich are recruiting for an

Export Sales Administrator on behalf of our renowned client in

Hours of work:

Monday-Friday 08:30-16:30

Job duties:

Use computerised systems (currently Syspro) to process orders, check inventory and complete customer queries (including debits and credits).

Be the point of contact with customers, international sales managers, and transport companies to ensure a timely communication flow between all parties.

Process and manage all orders from receipt to dispatch, including check internal export shipment documentation, invoicing, and organising collections where applicable.

Maintain strict compliance with export regulations including liaising with external bodies as necessary to satisfy Country specific Customs requirements.

Liaise with all internal departments on issues relating to product manufacture, assembly, dispatch etc.

Co-ordinate responses to customer enquiries with International Sales Managers relating to stock, pricing and discount and provide technical support where possible.

Store all pertinent shipment documents, including. collection notes, Customer orders & manifests.

Update order despatch dates on SYSPRO and notify customers.

Follow Company Procedure regarding all administrative tasks on an on-going basis.

Undertake any other reasonable duties as requested by your manager.

Take reasonable care of your own health and safety and that of others who may be affected by their actions or omissions throughout the course of their business activities, acting in accordance with the Company's Health and Safety Policy and always setting a personal example.

Candidate requirements:

Experience within export commercial documentation.

Good level of English & Mathematics

Computer literate - intermediate level or above in Word and Excel

Good Telephone Manner

Ability to build rapport with customers.

Knowledge of customer service principles

Ability to work as part of a team.

Ability to work on own initiative.

Ability to prioritise own workload and manage own time commitments.

Willingness to share ideas & improvements.

Experience of dealing with international customers

25 days annual leave

Festive shutdown at Christmas

Service and recognition awards

Training and development opportunities

Company Pension

Life Assurance 4x salary

Discounted Gym Membership

Enhanced family friendly policies

Free annual flu vaccination vouchers

Employee assistance programme including a 24/7 GP service.

Cash health plan

Free home cyber security training

Cycle to work scheme.

Free onsite parking