Export Sales Admin

Atkore; Greets Green; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Company Pension

Life Assurance 4x salary

25 days annual leave

Free onsite parking

Free annual flu vaccination vouchers

Employee assistance programme

Job summary

Atkore is looking for an Export Sales Administrator to manage orders and export documentation while supporting our International Sales Managers and customers from our West Bromwich site.

You will process orders, handle inquiries, and ensure compliance with export regulations, working closely with internal teams and transport partners to maintain smooth, compliant shipments.

Qualifications

• Experience with export commercial documentation.
• Good level of English and mathematics.
• Computer literacy with Word and Excel.
• Ability to work in a team and on own initiative.
• Experience dealing with international customers.

Responsibilities

• Process orders and check inventory using Syspro, handling debits and credits.
• Be the point of contact with customers, international sales managers, and transport companies.
• Process and manage orders from receipt to dispatch; check export documentation; arrange collections.
• Maintain compliance with export regulations; liaise with external bodies for country-specific customs.
• Coordinate with internal departments on manufacturing, assembly, despatch issues.
• Respond to customer enquiries with International Sales Managers regarding stock, pricing and discounts; provide tech support where possible.
• Store shipment documents including collection notes, orders, and manifests.
• Update order despatch dates on Syspro and notify customers.
• Follow company procedure for admin tasks; undertake other duties; ensure health and safety.

Skills

Export documentation

Customer service

English & Maths

Excel

Telephone manner

Teamwork

Time management

Initiative

Tools

Syspro

MS Word

MS Excel

Job description

Delta Point
Greets Green Road
West Bromwich, WEM B709PL, GBR

Description

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.

Who we are looking for:

Export Sales Administrator to effectively manage customers by ensuring orders are processed within relevant timeframes and all export documentation is completed to ensure Flexicon’s quality service offering continues.

The role will include supporting our external International Sales Managers and handling customer queries to a high standard and recording interactions in Company databases.

What you’ll do:

• Use computerised systems (currently Syspro) to process orders, check inventory and complete customer queries (including debits and credits).
• Be the point of contact with customers, international sales managers, and transport companies to ensure a timely communication flow between all parties.
• Process and manage all orders from receipt to dispatch, including check internal export shipment documentation, invoicing, and organising collections where applicable.
• Maintain strict compliance with export regulations including liaising with external bodies as necessary to satisfy Country specific Customs requirements.
• Liaise with all internal departments on issues relating to product manufacture, assembly, despatch etc.
• Co-ordinate responses to customer enquiries with International Sales Managers relating to stock, pricing and discount and provide technical support where possible.
• Store all pertinent shipment documents, including. collection notes, Customer orders & manifests.
• Update order despatch dates on SYSPRO and notify customers.
• Follow Company Procedure regarding all administrative tasks on an on-going basis.
• Undertake any other reasonable duties as requested by your manager.
• Take reasonable care of your own health and safety and that of others who may be affected by their actions or omissions throughout the course of their business activities, acting in accordance with the Company’s Health and Safety Policy and always setting a personal example.

What you bring:

• Experience within Export commercial documentation.
• Good level of English & Mathematics
• Computer literate – intermediate level or above in Word and Excel
• Good Telephone Manner
• Ability to build rapport with customers.
• Knowledge of customer service principles
• Ability to work as part of a team.
• Ability to work on own initiative.
• Ability to prioritise own workload and manage own time commitments.
• Willingness to share ideas & improvements.
• Experience of dealing with international customers
• 25 days annual leave
• Festive shutdown at Christmas
• Service and recognition awards
• Training and development opportunities
• Company Pension
• Life Assurance 4x salary
• Discounted Gym Membership
• Enhanced family friendly policies
• Free annual flu vaccination vouchers
• Employee assistance programme including a 24/7 GP service.
• Cash health plan
• Free home cyber security training
• Cycle to work scheme.
• Free onsite parking

Hours of Work: 37 hours per week

Location: Based at our West Bromwich site.

Salary: Dependent on experience.

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviours, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavour to move us forward.