Export Customer Solutions Operator

Rhenus Group; Bradford; Remote; GBP 26,000 - 38,000; Full time

Job summary

Rhenus Group is seeking a logistics professional to manage inbound, outbound and domestic freight operations from its UK network. The role involves planning routes, coordinating with European trailer operators and ensuring on-time deliveries.

You will respond to customer enquiries, quote accurately, and liaise with customs teams to manage documentation. Strong problem solving and cross-office communication are essential to succeed.

Responsibilities

• Sourcing trailers and competitive rates from European Trailer Operators
• Planning routes efficiently and effectively, making provisions for driver restrictions / requirements and taking into account customs clearance stops prior to planned deliveries
• Responding to customer enquiries and providing them swift and accurate updates
• Quoting the customer accurately, in a timely manner
• Ensuring that all freight activities are cost-effective and identify cost-saving opportunities without compromising service levels by building relationships with the supplier
• Ensuring that the shipments comply with relevant customs regulations and work closely with the customs team to issue related documentation
• Checking T1‘s have been released upon delivery, if not, liaise with broker / partner
• Accurately enter shipment information into the TMS system
• Accurately invoice shipments into the TMS system
• Manage the daily operations of inbound, outbound and domestic freight, ensuring shipments are scheduled, tracked and delivered on time
• Liaise and communicate with other Rhenus offices across the UK and Europe
• Problem solving on a day-to-day basis

Job description

• Sourcing trailers and competitive rates from European Trailer Operators
• Planning routes efficiently and effectively, making provisions for driver restrictions / requirements and taking into account customs clearance stops prior to planneddeliveries
• Responding to customer enquiries and providing them swift and accurate updates.
• Quoting the customer accurately, in a timely manner.
• Ensuring that all freight activities are cost-effective and identify cost-saving opportunities without compromising service levels by building relationships with the supplier.
• Ensuring that the shipments comply with relevant customs regulations and work closely with the customs team to issue related documentation.
• Checking T1‘s have been released upon delivery, if not, liaise with broker / partner
• Accurately enter shipment information into the TMS system.
• Accurately invoice shipments into the TMS system.
• Manage the daily operations of inbound, outbound and domestic freight, ensuring shipments are scheduled, tracked and delivered on time.
• Liaise and communicate with other Rhenus offices across the UK and Europe.
• Problem solving on a day-to-day basis.