German Speaking Customer Services Executive

Language Business; Bristol; On-site; GBP 23,460 - 31,740; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Clothing allowance or gym membership

Cycle to work scheme

Pension contributions

Company sick pay

Job summary

Language Business in Bristol is seeking a German-speaking Customer Services Executive to support customers and the sales team. You will manage orders, resolve inquiries, and coordinate deliveries in a hybrid setup.

The role requires fluent German and English with strong communication and organizational skills. Hybrid work with 4 set office days, plus attractive benefits are offered.

Qualifications

• Fluent German and English (spoken and written).
• Experience in Customer Service or related roles.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• High attention to detail and a proactive customer focus.

Responsibilities

• Handle German-speaking customer inquiries via email and phone.
• Manage customer orders from receipt to delivery.
• Maintain order book and inform sales teams of changes.
• Process orders, amendments, cancellations and returns.
• Coordinate with sales, finance, warehouse and logistics teams.
• Resolve customer queries professionally and efficiently.
• Support payment queries and credit control communications.
• Assist key accounts with day-to-day administration.
• Keep CRM/ERP records accurate and up-to-date.

Skills

German language

English language

CRM usage

Office software

Time management

Attention to detail

Tools

Excel

Outlook

Job description

German Speaking Customer Services Executive

Languages

German

LOCATION

Bristol, south west England (Hybrid Working Available)

THE JOB

We are hiring for a German Speaking Customer Services Executive to join an international leisure brand company and work as part of a friendly and supportive team.

JOB RESPONSIBILITIES

As a German Speaking Customer Services Executive, you will support both customers and the sales team by managing orders, resolving customer enquiries, coordinating deliveries, and ensuring a seamless customer journey from order through to delivery.

Key Responsibilities:

• Deliver excellent customer service to German speaking customers via email and telephone
• Manage customer orders from receipt through to delivery
• Maintain and update the order book, ensuring customers and sales teams are informed of any changes
• Process customer orders, amendments, cancellations and returns
• Manage customer account portals and online systems
• Liaise with sales, finance, warehouse and logistics teams to ensure orders are fulfilled on time
• Resolve customer queries professionally and efficiently
• Support payment queries and credit control communication
• Provide alternative product solutions where appropriate
• Support key account customers with day-to-day account administration
• Assist colleagues across the customer support team when requiredMaintain accurate customer records using CRM and ERP systems
• Participate in team meetings and contribute to continuous improvement initiatives

CANDIDATE PROFILE, SKILLS & EXPERIENCE

• Fluent German and English (spoken and written)
• Previous experience in Customer Service, Customer Support, Sales Support, Internal Sales, Account Management, Customer Success, Order Processing, Administration, or Office Support
• Excellent written and verbal communication skills
• Strong organisational and time management skills
• High attention to detail
• Positive, proactive and customer-focused attitude
• Ability to prioritise workload and meet deadlines
• Strong Microsoft Office skills, particularly Excel and Outlook

SALARY & BENEFITS

• Competitive salary of £27,600 + bonus of £500 per 1/4
• 25 days annual leave, increasing with service
• Hybrid working - 4 set days in the office per week
• Can purchase up to 1 week of additional annual leave
• Choice of a clothing allowance (£75 per quarter) or gym membership contribution (£200 per year)
• Cycle to work scheme (tax free purchase of a bike)
• Company sick pay
• Pension 3% company contribution, minimum of 5% staff contribution.