Export and Import Coordinator

The Whittan Group; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturer in the UK is seeking an Export and Import Coordinator to manage global trade operations. The role involves overseeing shipping, compliance, and documentation while ensuring timely dispatch of orders. Ideal candidates will have strong attention to detail and experience in export/import processes. Company offers competitive salary and various employee benefits.

Benefits

Competitive salary

33 days holiday including bank holidays

Life assurance

Company pension scheme

Employee discount scheme

Long service awards

Monthly STAR awards

Employee Assistance Programme

Support from trained mental health first aiders

Cycle2Work scheme

Medicash scheme

Flexi holiday scheme

Qualifications

• Experience in export and import operations is desirable.
• Basic working knowledge of SAP is a plus.

Responsibilities

• Manage global trade operations and oversee international shipping.
• Produce export documentation and ensure compliance.
• Maintain relationships with clearing agents for imports.

Skills

Attention to Detail

Time Management

Team Player

Multitasking

Telephone Manner

Education

Minimum A-C grades in Maths and English

Tools

Microsoft Office

SAP

Job description

The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market-leading brands, we design, manufacture, and install storage solutions for commercial and industrial environments in the UK and Europe.

We are looking for an Export and Import Coordinator to take ownership of a critical role managing global trade operations across our Group, including Polypal UK. The successful candidate will oversee all international shipping and trade compliance activities across the Whittan Group.

Key Responsibilities

1. Produce all export documentation, including commercial invoices and packing specifications, ensuring accuracy and attention to detail.
2. Follow up on missing documentation or information from customers and internal colleagues to prevent delays and meet customer lead times.
3. Support OTIF fulfillment by ensuring timely dispatch and collection of overseas orders across multiple Group sites, maximizing monthly revenue.
4. Manage and renew Direct Repr Form agreements for customers and the Group to ensure continuous coverage.
5. Own the end-to-end export process, ensuring timely and accurate documentation from stakeholders and suppliers.
6. Utilize SAP to process export orders, recognize exceptions, and resolve errors.
7. Produce and distribute reports related to export activities.
8. Reconcile imports and collate import documentation.
9. Review open purchase orders for overseas vendors to prevent fulfillment delays and raise purchase orders for export/import services.
10. Renew Chamber of Commerce agreements for export certificates and apply for certificates like EUR1 and Certificate of Origin.
11. Manage and update supplementary declarations on the TSS platform.
12. Identify and correct mistakes in documentation, raising cases to resolve issues.
13. Maintain strong relationships with clearing agents to facilitate material imports and issue release letters for container clearance.
14. Stay updated on legal requirements and adjust processes accordingly.
15. Coordinate lead times from the Spanish factory based on logistics schedules.
16. Review and manage loading capacities for large orders and factory schedules.

Essential Skills, Qualifications, and Experience

• Minimum A-C grades in Maths and English.
• Basic knowledge of Microsoft Office.
• Excellent data entry skills with high attention to detail.
• Good telephone manner.
• Team player with good time management skills.
• Ability to multitask and prioritize workload.

Desirable

• Basic working knowledge of SAP.
• Experience in export and import operations.
• Full UK driving license.

Company Benefits

• Competitive salary.
• 33 days holiday including bank holidays.
• Life assurance.
• Company pension scheme.
• Employee discount scheme.
• Long service awards.
• Monthly STAR awards.
• Employee Assistance Programme.
• Support from trained mental health first aiders.
• Cycle2Work scheme.
• Medicash scheme.
• Flexi holiday scheme.

For more information, please contact [e-mail].

The Whittan Group promotes equality of opportunity. Everyone working for us or applying for a job will be treated equally, regardless of gender, age, ethnicity, nationality, race, marital status, pregnancy, disability, sexual orientation, religion, or belief.