Experiences Lead, Luxury Estate & Guest Journeys

Heckfield Place; Heckfield; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Tronc

Increased holiday allowance

Vitality healthcare cover

Employee assistance programme

Life assurance scheme (from day one, 2

50% F&B discount when dining in our餐?"

Job summary

Heckfield Place is seeking an Experience Lead to shape and deliver an exceptional programme of experiences across the estate. You will drive the Experiences proposition, collaborating with House, Home Farm, Culinary, The Bothy, Grounds and Events to craft a seamless guest journey.

You will lead, coach and develop the Experiences team, curating a year‑round calendar of signature, seasonal and spontaneous experiences, ensuring activities reflect Heckfield’s values and sense of place while driving

Qualifications

• Experience leading hospitality programmes and teams.
• Ability to translate strategy into guest experiences.
• Strong commercial sense to balance guest delight with revenue.

Responsibilities

• Own and deliver the Experiences strategy and annual plan.
• Ensure experiences reflect Heckfield’s values, landscape and sense of place.
• Curate a year-round programme of signature, seasonal and spontaneous experiences.
• Work with estate leaders to develop new experiences, partnerships and collaborations.
• Build strong relationships with guests and understand their interests.
• Create personalised recommendations and opportunities for discovery
• Own Experiences revenue, participation and budget performance.
• Identify opportunities to grow guest engagement and spend.
• Lead, coach and develop the Experiences team.
• Strategic in thinking and excellent in execution.
• Organised, adaptable and calm under pressure.

Skills

Experience leadership

Hospitality industry

Strategic planning

Budget management

Guest engagement

Job description

Heckfield Place is seeking an Experience Lead to shape and deliver an exceptional programme of experiences across the estate. You will drive the Experiences proposition, collaborating with House, Home Farm, Culinary, The Bothy, Grounds and Events to craft a seamless guest journey.

You will lead, coach and develop the Experiences team, curating a year‑round calendar of signature, seasonal and spontaneous experiences, ensuring activities reflect Heckfield’s values and sense of place while driving