Experienced Pensions Administrator - Defined Benefit Hybrid

Isio; Lancashire; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid workstyle

Study support

Banker bonus scheme

Job summary

Isio is recruiting an Experienced Pensions Administrator to manage DB scheme administration with a member-focused approach. Based in our offices in Manchester, Birmingham or Reading with hybrid working, you will deliver high-quality service to members and schemes.

You will calculate benefits, handle inquiries through multiple channels, maintain accurate records, and stay updated on pensions regulations to support client SLAs and relationships.

Qualifications

• Previous experience as a pension administrator with Defined Benefit schemes.
• Excellent member service focus with ability to handle diverse people and manage expectations.
• Good communication skills with clients, members and colleagues.
• Excellent organisational skills with ability to manage multiple tasks to meet SLAs.
• Strong general IT skills, comfortable with MS Office and system functionality.

Responsibilities

• Deliver excellent service to a portfolio of Defined Benefit pension scheme clients and members.
• Process scheme activities in line with scheme rules and SLAs.
• Interact with members via phone, email and web contact with empathy.
• Use tools and systems to record actions and manage cases to conclusion.
• Calculate member benefits and produce letters, emails and reports.
• Escalate errors and complaints promptly and follow procedures.
• Keep up to date with pensions regulations and legislation.

Skills

Pension administration

Member service focus

Communication skills

Organisational skills

Tools

MS Office

Job description

Isio is recruiting an Experienced Pensions Administrator to manage DB scheme administration with a member-focused approach. Based in our offices in Manchester, Birmingham or Reading with hybrid working, you will deliver high-quality service to members and schemes.

You will calculate benefits, handle inquiries through multiple channels, maintain accurate records, and stay updated on pensions regulations to support client SLAs and relationships.