Experienced GP Receptionist / Administrator

NHS Jobs; Walton-on-Thames; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

The NHS Jobs listing seeks an Experienced GP Receptionist / Administrator to join a busy medical practice. You will be the first point of contact for patients, handle calls, appointments and admin tasks with a focus on confidentiality and accuracy.

Proficiency with EMIS Web and Accurx for patient communications is essential, as is the ability to escalate urgent requests to clinicians and work closely with GPs and practice staff to keep the service running smoothly.

Qualifikationen

• Previous GP reception experience is essential.
• Confident using EMIS Web and Accurx.
• Maintains patient confidentiality and follows practice policies.

Aufgaben

• Answer telephone calls and manage the reception desk.
• Book and amend appointments and manage bookings.
• Process patient requests and maintain accurate records using EMIS Web.
• Support referrals, recalls, correspondence, scanning and other admin tasks.
• Escalate urgent requests to the clinical team and work with GPs.

Kenntnisse

Customer service

Telephone etiquette

Administrative tasks

Data entry

Tools

EMIS Web

Accurx

Jobbeschreibung

Experienced GP Receptionist / Administrator

The GP Receptionist / Administrator is an important member of the practice team and is often the first point of contact for patients. The post holder will provide a professional, efficient and helpful reception and administrative service. Duties will include answering telephone calls, managing the reception desk, booking and amending appointments, processing patient requests and maintaining accurate records using EMIS Web. The post holder will use Accurx for patient communication and digital workflows and will support referrals, recalls, correspondence, scanning and other administrative processes. They must be able to recognise requests requiring urgent attention and escalate these appropriately to the clinical team. The successful candidate will work closely with GPs and other members of the practice team, maintain patient confidentiality and follow practice policies and procedures. Previous GP reception experience and confidence using EMIS Web and Accurx are essential.