GP Receptionist / Administrator

Pimlico Health @ The Marven; City Of London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Pimlico Health @ The Marven is seeking a GP practice receptionist/administrator to support front-desk patient care and back-office administration. The role involves greeting patients, answering phones, scheduling appointments, processing registrations, handling prescriptions, and data entry within the practice’s computer system.

You will be a key part of the team, delivering friendly patient service while maintaining accurate records and efficient administrative workflows to support clinicians

Responsibilities

• Greeting patients and visitors in person and on the phone
• Scheduling and booking appointments, registrations, and related admin tasks
• Managing patient records and data entry into the practice computer system
• Handling correspondence and documentation for the clinical team
• Providing general reception and administrative support to doctors and nurses

Job description

A GP practice receptionist/administrator's job involves a mix of front-facing patient support and back-office administrative tasks, including greeting patients, answering phones, scheduling appointments, processing registrations, managing correspondence, handling prescriptions, and data entry into the practice's computer system. They are crucial for the smooth operation of the practice, requiring strong communication, organization, and IT skills.

Patient and Visitor Interaction

Receive and direct patients, visitors, and staff in person or over the phone. Provide general assistance and answer general enquiries about services and results. Assist patients in accessing the most appropriate healthcare professional.

Appointments and scheduling

Book new and follow-up appointments. Manage the appointment system and deal with the reception area.

Administration and data management

Process new patient registrations and handle patient records. File, retrieve, scan, and manage patient-related documents and correspondence. Enter data into computer systems. Process and prepare repeat prescriptions.

Communication and support

Answer and route incoming telephone calls and take messages. Handle incoming and outgoing correspondence and mail. Provide secretarial and administrative support to the doctors, nurses, and practice manager. Action task requests from clinical staff and external health organisations. To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, patient deductions, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.