Experienced GP Practice Receptionist & Care Navigator

Five Oaks Family Practice; Beswick; On-site; GBP 21,000 - 25,000; Full time

Job summary

Five Oaks family Practice in Beswick is seeking an experienced GP Practice Receptionist/Administrator to support the clinical team by signposting patients to the right service and handling front desk duties with professionalism.

You will greet patients, answer calls, book appointments, manage messages, handle patient records and data entry, and assist with QoF reporting as part of a busy multidisciplinary team.

Qualifications

• GCSE level or equivalent
• Active signposting or Care Navigator training qualification
• Healthcare qualification (level 2) or working towards gaining equivalent level

Responsibilities

• Process and signpost patients to the appropriate healthcare professional depending on the presenting condition
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
• Process patient requests for appointments
• Provide an excellent standard of customer service on the reception desk
• Process repeat prescription requests
• Initiate contact with and respond to requests from patients, team members and external agencies
• Enter read-code data on EMIS Web
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information (e.g. SAR, insurance/solicitors letters and DVLA forms) to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and noticeboards
• Support all clinical staff with general tasks as requested
• Participate in practice audit as directed by the audit lead
• Scan patient-related documentation and attach scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota
• Support the prescription clerks in the management of repeat prescriptions
• Order and monitor stationery supplies

Skills

Excellent communication skills

Clear, polite telephone manner

Effective time management

Team work & autonomy

Interpersonal skills

Follow clinical policy & procedure

Office & Outlook proficiency

EMIS

Education

GCSE level or equivalent

Active signposting or Care Navigator training qualification

Healthcare qualification (level 2) or equivalent

Tools

EMIS

Office

Outlook

Job description

Five Oaks family Practice in Beswick is seeking an experienced GP Practice Receptionist/Administrator to support the clinical team by signposting patients to the right service and handling front desk duties with professionalism.

You will greet patients, answer calls, book appointments, manage messages, handle patient records and data entry, and assist with QoF reporting as part of a busy multidisciplinary team.