Experience Expert: Craft Memorable Customer Journeys

Mulberry; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Product allowance

Staff sales access

Birthday day off

Pension and life assurance

Training and development

Volunteer days

Wellbeing service (Help@Hand)

Job summary

Mulberry is seeking friendly Sales Assistants, called Experience Experts, to create memorable experiences for every customer in-store. You will use product knowledge and storytelling to tailor each interaction and build lasting relationships.

You will stay customer-focused, deliver engaging service, and align with Mulberry's values as a B Corp brand. Training and staff benefits support your development and wellbeing.

Qualifications

• Create a welcoming and fun environment for customers and team.
• Deliver an engaging, dynamic and memorable customer experience in store.
• Develop and maintain key customer relationships using instore CRM tools.
• Culturally connected; you understand how Mulberry fits into life and art to excite customers.
• Be curious about the business and share your ideas.
• Have a competitive spirit and a strong desire to succeed.
• Deliver operational excellence showing respect for people, product and environment.

Job description

Mulberry is seeking friendly Sales Assistants, called Experience Experts, to create memorable experiences for every customer in-store. You will use product knowledge and storytelling to tailor each interaction and build lasting relationships.

You will stay customer-focused, deliver engaging service, and align with Mulberry's values as a B Corp brand. Training and staff benefits support your development and wellbeing.