Workplace Experience Concierge

Mitie Group plc.; City of Edinburgh; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mitie Signature in Edinburgh is seeking a Workplace Concierge to be the face of the building, delivering outstanding customer service to colleagues, visitors and clients. You will create positive, seamless experiences from welcome to farewell, setting the tone for each interaction.

In a fast-paced environment, you will manage visitor flows, provide guidance, support onsite events and collaborate with teams to ensure a professional, safe and presentation-ready workplace for all.

Qualifications

• Experience in customer service, reception, front-of-house or hospitality environments.
• Strong communication and interpersonal skills.
• Professional and confident presence.
• Highly organised with strong time management skills.

Responsibilities

• Deliver warm, confident and engaging welcomes to all visitors, colleagues and guests.
• Act as the first point of contact for workplace queries, providing professional guidance and support.
• Create positive and memorable experiences for everyone entering the workplace.
• Build strong relationships with colleagues, stakeholders and regular visitors.
• Provide concierge-style support including travel, hotel and local recommendations when required.
• Manage visitor flow to ensure efficient and seamless arrivals and departures.
• Handle queries, feedback or complaints professionally, resolving issues quickly or escalating appropriately.
• You are the trusted “go-to” person who ensures people feel welcomed, supported and valued.

Skills

Customer service

Reception experience

Communication skills

Teamwork

Time management

IT literacy

Tools

MS Office

Visitor systems

Job description

Mitie Signature in Edinburgh is seeking a Workplace Concierge to be the face of the building, delivering outstanding customer service to colleagues, visitors and clients. You will create positive, seamless experiences from welcome to farewell, setting the tone for each interaction.

In a fast-paced environment, you will manage visitor flows, provide guidance, support onsite events and collaborate with teams to ensure a professional, safe and presentation-ready workplace for all.