Executive Value Realization Advisor

Planview; Hemel Hempstead; Hybrid; GBP 75,000 - 95,000; Full time

Benefits offered by this job

Unplugged Days

Generous PTO

Region specific competitive benefit_pl

Paid time to volunteer

Employee Referral bonus program

Weekly office lunches for hybrid team

Flexible work hours

Job summary

Planview is seeking an experienced Customer Value Advisor in the United Kingdom to manage executive relationships across a portfolio of enterprise accounts. You will drive value realization, engagement with senior leaders, and expansion outcomes from signature through renewal and beyond.

The role requires a commercially minded customer success professional with a track record of executive conversations and value-based outcomes.

Qualifications

• 5+ years as a strategic CSM or account executive managing multi-hundred thousand ACV deals.
• Evidence of executive-level conversations with C-suite or VP+ audiences.
• Experience delivering value realization reviews or executive business reviews.
• Commercial instinct with ability to spot expansion opportunities in conversations.
• Ability to map health/adoption milestones to value commitments for renewals.
• Strong communication and interpersonal skills across organizational levels.
• Management consulting or Value Engineering experience is a plus.

Responsibilities

• Own the executive relationship from initial forecast through renewal across your portfolio.
• Build and maintain C-suite level relationships and conduct regular business reviews.
• Drive adoption and value realization, tying outcomes to the Planview investment.
• Identify and advance expansion opportunities in collaboration with Account Executives.
• Engage pre-sale on strategic accounts to ensure continuity from signature to go-live.
• Develop customer champions and advocacy, sourcing referrals within the Planview ecosystem.
• Represent customers' feedback as internal input for product and experience improvements.

Skills

Executive presence

Strategic account management

Customer success

Executive communications

Value realization

Job description

Planview is seeking an experienced Customer Value Advisor in the United Kingdom to manage executive relationships across a portfolio of enterprise accounts. You will drive value realization, engagement with senior leaders, and expansion outcomes from signature through renewal and beyond.

The role requires a commercially minded customer success professional with a track record of executive conversations and value-based outcomes.