Executive Front Desk & Visitor Experience Lead

Hitachi Rail Limited; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Annual performance related bonus

25 days holiday

Pension scheme

Private medical insurance

Personal accident insurance

Group income protection

Group life insurance

Employee assistance programme

Job summary

Hitachi Rail is seeking an experienced Senior Corporate Office Receptionist to join the Real Estate & Physical Security team at our London Global Head Office. You will be the face of our headquarters, delivering a premium front-of-house experience for senior leaders, international visitors, customers and colleagues.

The role coordinates high-profile visits, supports executive meetings and events, manages security and access processes, and helps maintain top-tier workplace services in a

Qualifications

• Significant experience within a corporate reception, front-of-house or hospitality role.
• Proven track record supporting senior leaders, executives and international visitors with discretion.
• Knowledge of visitor management, access control, confidentiality and corporate security.
• Experience coordinating meetings, hospitality and workplace services.
• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage multiple priorities.
• Attention to detail and proactive issue resolution.
• Experience with Microsoft 365 and workplace systems such as visitor management platforms, SAP, CAFM or room booking tools.

Responsibilities

• Deliver a professional, welcoming reception service to visitors, clients, senior executives and employees.
• Manage the visitor journey from pre-arrival to departure, ensuring a consistently outstanding experience.
• Coordinate meeting rooms, hospitality, catering, visitor access, AV and executive-level events.
• Build relationships with senior stakeholders, Executive Assistants, external suppliers, building management and service partners.
• Support site security and access control processes, including visitor management, access passes and compliance activities.
• Maintain reception and front-of-house facilities to the highest standards, ensuring meeting spaces are presentation-ready at all times.
• Provide first-line support for workplace and facilities enquiries, escalating issues where appropriate and driving timely resolution.
• Support health and safety activities including emergency response administration, workplace inspections and audit readiness.
• Supervise and support reception colleagues, helping maintain procedures, training materials and service standards.
• Contribute to the continuous improvement of front-of-house and workplace services across the Global Head Office.

Skills

Significant corporate reception経験

Support senior leaders & international

Visitor management knowledge

Microsoft 365

Workplace systems (visitor management,

Tools

SAP

CAFM systems

Room booking tools

Job description

Hitachi Rail is seeking an experienced Senior Corporate Office Receptionist to join the Real Estate & Physical Security team at our London Global Head Office. You will be the face of our headquarters, delivering a premium front-of-house experience for senior leaders, international visitors, customers and colleagues.

The role coordinates high-profile visits, supports executive meetings and events, manages security and access processes, and helps maintain top-tier workplace services in a