Senior Front Desk & Visitor Experience Lead

Hitachi Automotive Systems Americas, Inc.; Ludgate Circus; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus potential

25 days holiday

Pension scheme (up to 9%)

Private medical insurance

Personal Accident Insurance

Group Income Protection

Group Life Insurance

Employee Assistance Programme

Job summary

Hitachi Rail UK Limited is seeking a Senior Corporate Office Receptionist for our London Global Head Office. You will be the face of the organisation, providing premium front-of-house service to senior leaders, international visitors, customers and colleagues.

The role involves coordinating high-profile visits, supporting meetings and events, and upholding security and access procedures in a fast-paced corporate setting.

Qualifications

• Significant experience in corporate reception/front-of-house roles.
• Proven ability to support senior leaders and international visitors with discretion.
• Strong knowledge of visitor management and access control processes.
• Experience coordinating meetings, hospitality and workplace services.
• Excellent communication and interpersonal skills across all levels.

Responsibilities

• Deliver a professional, polished reception service to visitors, clients and staff.
• Manage complete visitor journey from pre-arrival to departure.
• Coordinate meeting rooms, hospitality, AV, and executive events.
• Build strong relationships with senior stakeholders and external partners.
• Support site security and access control processes, including visitor passes.
• Maintain front-of-house facilities to high standards and ensure spaces are presentation-ready.
• Provide first-line support for workplace inquiries and assist with health and safety activities.

Skills

Communication skills

Interpersonal skills

Organisational skills

Prioritisation

Discretion

Tools

Microsoft 365

Visitor management systems

SAP

CAFM systems

Room booking tools

Job description

Hitachi Rail UK Limited is seeking a Senior Corporate Office Receptionist for our London Global Head Office. You will be the face of the organisation, providing premium front-of-house service to senior leaders, international visitors, customers and colleagues.

The role involves coordinating high-profile visits, supporting meetings and events, and upholding security and access procedures in a fast-paced corporate setting.