Executive Casework & Correspondence Manager - Local Gov

Cambridgeshire & Peterborough; Peterborough; On-site; GBP 42,000 - 52,000; Full time

Job summary

Cambridgeshire and Peterborough Combined Authority is seeking an experienced Casework and Correspondence Manager to provide high-quality casework, correspondence and executive support within the Mayor's Office. Reporting to the Chief of Staff, you will work with the Mayor, Mayoral Policy Advice Team and senior officers to manage complex cases and inquiries on behalf of the Mayor.

This high-profile role requires excellent judgement, discretion and political awareness, with the ability to draft

Qualifications

• Strong understanding of local government and combined authorities.
• Knowledge of the political, economic and social landscape of Cambridgeshire and Peterborough.
• Excellent written and verbal communication skills, including drafting politically sensitive correspondence.
• Strong judgement and ability to identify sensitive, high-priority and politically significant matters.
• Experience building trusted relationships with senior colleagues, elected representatives and external stakeholders.

Responsibilities

• Manage complex casework from receipt to resolution.
• Draft clear, accurate and appropriately tailored responses to enquiries.
• Oversee the Mayor's inbox and draft responses.
• Provide insight into emerging issues and themes from casework.
• Support engagement with residents and stakeholders.
• Work with senior officers on Mayoral events, roundtables and strategic initiatives.

Skills

Local government

Political awareness

Written communication

Verbal communication

Judgement

Stakeholder relations

Job description

Cambridgeshire and Peterborough Combined Authority is seeking an experienced Casework and Correspondence Manager to provide high-quality casework, correspondence and executive support within the Mayor's Office. Reporting to the Chief of Staff, you will work with the Mayor, Mayoral Policy Advice Team and senior officers to manage complex cases and inquiries on behalf of the Mayor.

This high-profile role requires excellent judgement, discretion and political awareness, with the ability to draft