Frontline Casework & Correspondence Officer (Hybrid)

Applefields School; York and North Yorkshire; On-site; GBP 29,000 - 36,000; Full time

Job summary

The York and North Yorkshire Combined Authority is seeking a Customer Service Casework and Correspondence Officer to support the Deputy Mayor and the Policing, Fire and Crime Directorate. The role focuses on managing correspondence and casework, liaising with communities and a wide range of stakeholders, and ensuring public questions are taken seriously.

You will help build positive relationships between the public, the Combined Authority and external organisations, contributing to improved

Qualifications

• Understanding of Data Protection legislation.
• Experience in high-demand front line customer service with caseloads.
• Experience dealing with complaints and difficult enquiries.

Responsibilities

• Support the Deputy Mayor and Combined Authority through managing correspondence and casework.
• Liaise with a wide range of internal and external stakeholders.
• Build and maintain positive relationships with communities, partners and organisations.
• Represent the public interest and help drive improvements in public services.

Skills

Data Protection knowledge

Front line customer service

Complaint handling

Job description

The York and North Yorkshire Combined Authority is seeking a Customer Service Casework and Correspondence Officer to support the Deputy Mayor and the Policing, Fire and Crime Directorate. The role focuses on managing correspondence and casework, liaising with communities and a wide range of stakeholders, and ensuring public questions are taken seriously.

You will help build positive relationships between the public, the Combined Authority and external organisations, contributing to improved