Casework and Correspondence Manager

Cambridgeshire & Peterborough; Peterborough; On-site; GBP 42,000 - 52,000; Full time

Job summary

Cambridgeshire and Peterborough Combined Authority is seeking an experienced Casework and Correspondence Manager to provide high-quality casework, correspondence and executive support within the Mayor's Office. Reporting to the Chief of Staff, you will work with the Mayor, Mayoral Policy Advice Team and senior officers to manage complex cases and inquiries on behalf of the Mayor.

This high-profile role requires excellent judgement, discretion and political awareness, with the ability to draft

Qualifications

• Strong understanding of local government and combined authorities.
• Knowledge of the political, economic and social landscape of Cambridgeshire and Peterborough.
• Excellent written and verbal communication skills, including drafting politically sensitive correspondence.
• Strong judgement and ability to identify sensitive, high-priority and politically significant matters.
• Experience building trusted relationships with senior colleagues, elected representatives and external stakeholders.

Responsibilities

• Manage complex casework from receipt to resolution.
• Draft clear, accurate and appropriately tailored responses to enquiries.
• Oversee the Mayor's inbox and draft responses.
• Provide insight into emerging issues and themes from casework.
• Support engagement with residents and stakeholders.
• Work with senior officers on Mayoral events, roundtables and strategic initiatives.

Skills

Local government

Political awareness

Written communication

Verbal communication

Judgement

Stakeholder relations

Job description

The Mayor of Cambridgeshire and Peterborough is looking for an experienced Casework and Correspondence Manager to provide a high-quality casework, correspondence and executive support function within the Mayor's Office. Reporting to the Chief of Staff, you will work closely with the Mayor, Mayoral Policy Advice Team and senior officers to manage complex casework, correspondence and enquiries on behalf of the Mayor. You will manage casework from receipt through to resolution, lead on politically sensitive and high-profile enquiries, oversee the Mayor's inbox and draft clear, accurate and appropriately tailored responses. You will also provide insight into emerging issues and themes from casework, support engagement with residents and stakeholders, and work with senior officers on Mayoral events, roundtables, summits and other strategic initiatives. This is a high-profile role requiring excellent judgement, discretion, political awareness and communication skills, together with the ability to manage competing priorities in a fast-paced environment., Cambridgeshire and Peterborough Combined Authority is committed to creating an inclusive and diverse organisation where everyone can thrive. We are a Disability Confident employer and welcome applications from disabled candidates. We are committed to making reasonable adjustments throughout our recruitment process. If you require an adjustment to support your application, please let us know. We are committed to equality of opportunity and encourage applications from people from all backgrounds and communities. Please note: We do not currently offer visa sponsorship for this role. Applicants must have the right to work in the UK. We reserve the right to close this vacancy early if we receive sufficient applications, so early application is encouraged. Please look below to see the full job description. If you are looking for an opportunity to work at the heart of the Mayor's Office and make a direct contribution to how the Mayor engages with residents, communities and key stakeholders across Cambridgeshire and Peterborough, we would welcome your application.

• A strong understanding of local government, combined authorities and the role of the Mayor.
• Knowledge of the political, economic and social landscape of Cambridgeshire and Peterborough.
• Excellent written and verbal communication skills, including the ability to draft politically sensitive correspondence.
• Strong judgement and the ability to identify sensitive, high-priority and politically significant matters.
• Experience of building trusted relationships with senior colleagues, elected representatives and external stakeholders.