Executive Briefing Centre Lead – London

Zoomcar; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Fortinet in London seeks an exceptional Customer Experience Centre Manager (Executive Briefing Centre Manager) to lead the day-to-day operation of our flagship London Customer Experience Centre, delivering premium onsite experiences for visiting customers, prospects and partners. This role partners with Sales, Engineering, Marketing and Executive Leadership to tailor agendas and ensure flawless logistics.

You will host and coordinate senior speakers, manage facilities and hospitality, and drive

Qualifications

• Experience in customer experience and executive briefing programmes.
• Strong project management and organisational skills.
• Exceptional interpersonal and communication abilities across all levels.
• High attention to detail and commitment to excellence.
• Excellent written communication for client-facing materials.
• Autonomy to build processes and improve ways of working.

Responsibilities

• Serve as primary owner and ambassador of the London Customer Experience Centre.
• Welcome and host customers, partners, and visitors on arrival.
• Ensure meeting spaces, rooms, demonstrations, hospitality and facilities meet top standards.
• Coordinate with catering, facilities, security and IT for a first-class onsite experience.
• Anticipate customer needs and resolve issues proactively.
• Collaborate with Sales, Engineering, Marketing and Exec Leadership to tailor briefing agendas.
• Coordinate participation from senior executives and product specialists.
• Track upcoming visits, resources, and facility utilisation; report outcomes.

Skills

Customer experience

Executive briefing

Hospitality management

Events

Project management

Organisational skills

Interpersonal skills

Attention to detail

Written communication

Job description

Fortinet in London seeks an exceptional Customer Experience Centre Manager (Executive Briefing Centre Manager) to lead the day-to-day operation of our flagship London Customer Experience Centre, delivering premium onsite experiences for visiting customers, prospects and partners. This role partners with Sales, Engineering, Marketing and Executive Leadership to tailor agendas and ensure flawless logistics.

You will host and coordinate senior speakers, manage facilities and hospitality, and drive