Sales Administrator - Customer Experience Centre

Zoomcar; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Fortinet in London seeks an exceptional Customer Experience Centre Manager (Executive Briefing Centre Manager) to lead the day-to-day operation of our flagship London Customer Experience Centre, delivering premium onsite experiences for visiting customers, prospects and partners. This role partners with Sales, Engineering, Marketing and Executive Leadership to tailor agendas and ensure flawless logistics.

You will host and coordinate senior speakers, manage facilities and hospitality, and drive

Qualifications

• Experience in customer experience and executive briefing programmes.
• Strong project management and organisational skills.
• Exceptional interpersonal and communication abilities across all levels.
• High attention to detail and commitment to excellence.
• Excellent written communication for client-facing materials.
• Autonomy to build processes and improve ways of working.

Responsibilities

• Serve as primary owner and ambassador of the London Customer Experience Centre.
• Welcome and host customers, partners, and visitors on arrival.
• Ensure meeting spaces, rooms, demonstrations, hospitality and facilities meet top standards.
• Coordinate with catering, facilities, security and IT for a first-class onsite experience.
• Anticipate customer needs and resolve issues proactively.
• Collaborate with Sales, Engineering, Marketing and Exec Leadership to tailor briefing agendas.
• Coordinate participation from senior executives and product specialists.
• Track upcoming visits, resources, and facility utilisation; report outcomes.

Skills

Customer experience

Executive briefing

Hospitality management

Events

Project management

Organisational skills

Interpersonal skills

Attention to detail

Written communication

Job description

We are seeking an exceptional Customer Experience Centre Manager (Executive Briefing Centre Manager) to lead the day-to-day operation of our flagship London Customer Experience Centre.

This role is responsible for ensuring a seamless experience for visiting customers, prospects, partners and industry stakeholders. The Customer Experience Centre Manager will partner with internal account teams from initial briefing planning through to onsite delivery and post-engagement follow-up to deliver experiences that deepen customer relationships and drive revenue growth. Acting as both host and programme manager, the Executive Briefing Manager will ensure every visit reflects Fortinet’s commitment to customer obsession, operational excellence, and cybersecurity leadership.

The successful candidate will work closely with Sales, Engineering, Marketing and Executive Leadership teams to create tailored, impactful experiences that accelerate opportunities, deepen customer trust, and support revenue growth.

This is a highly visible role requiring exceptional organisational skills, executive presence, attention to detail, and a passion for delivering memorable customer experiences.

Office Location: London. This is an office-based role – you are required to be on site.

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Responsibilities

Customer Experience Centre Management

• Serve as the primary owner and ambassador of the London Customer Experience Centre, delivering a premium, white-glove visitor experience for customer executives and senior stakeholders.
• Welcome and host customers, partners, and visitors, acting as the first point of contact upon arrival.
• Ensure all meeting spaces, presentation rooms, demonstrations, hospitality services, and facilities are prepared to the highest standard.
• Work with catering, hospitality, facilities, security, and IT teams to deliver a first-class onsite experience.
• Anticipate customer needs and proactively resolve issues before they arise.
• Maintain an environment that reflects the company's brand, culture, and position as a trusted cybersecurity partner.
• Continuously seek opportunities to improve the customer and employee experience associated with briefing centre engagements.

Customer Experience Coordination and Planning

• Support the internal account teams in creating engaging customer experiences, with customised briefing agendas aligned to customer challenges, industry trends, and cybersecurity priorities.
• Help to produce professional, customer-specific briefing documents, agendas, biographies, and supporting materials.
• Coordinate participation from senior executives, technical leaders, product specialists, and subject matter experts.
• Build strong relationships across the organisation to identify and engage the most relevant speakers and contributors for customer engagements.
• Coordinate logistics to ensure each engagement runs smoothly and professionally.

Customer Experience Programme Management/Operations

• Manage the scheduling and coordination of Customer Experience Centre engagements.
• Maintain efficient booking, planning, and communication processes for internal stakeholders.
• Ensure clear visibility of upcoming visits, resource requirements, speaker participation, and facility utilisation.
• Track activity, customer feedback, and engagement outcomes.
• Support the ongoing development and evolution of the Customer Experience Centre as demand grows.

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Skills and Qualifications:

Required Skills and Qualifications

• Experience in customer experience, executive briefing programmes, hospitality management, customer marketing, executive engagement, events, or a related function.
• Strong project management and organisational skills with the ability to manage multiple priorities simultaneously.
• Exceptional interpersonal and communication skills, working confidently across all levels of the organisation.
• High attention to detail and commitment to excellence.
• Strong written communication skills with experience developing professional customer-facing materials and presentations.
• Self-starter who is comfortable building processes, improving ways of working, and operating with a high degree of autonomy.

Desirable

• Experience within cybersecurity, enterprise technology, SaaS or B2B technology environments.
• Understanding of enterprise cybersecurity priorities and executive-level security discussions.

About Us Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network—today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud, or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.