Events & Reservations Director

5 Hertford Street; Greater London; On-site; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Birthday day off

Health and wellbeing programme

Employee Assistance Programme

Eyecare & specs vouchers

In-house industry training

Sponsored social events

Recommend a friend bonus of £1000

Online retail discounts

Freshly prepared meals whilst on duty

Job summary

RB Holdings is seeking an exceptional Events & Reservations Director for its London club operations. You will lead the Events & Reservations team, drive private dining, events and meeting room bookings, and deliver seamless experiences that exceed member and guest expectations.

Experience in luxury hospitality and managing high-profile events is essential. You will collaborate with operations to optimise occupancy while maintaining an exclusive member experience.

Qualifications

• Significant experience in luxury hospitality or premium events venues.
• Proven ability to lead Events, Reservations, Guest Relations or Membership functions.
• Track record in driving event sales and bookings.
• Experience managing VIP guests and bespoke client experiences.

Responsibilities

• Lead and develop the Events & Reservations team to deliver exceptional service.
• Drive private dining, events and meeting room bookings to maximise revenue.
• Build relationships with members and clients to deliver personalised experiences.
• Oversee event planning and delivery to the highest standards.
• Manage reservations operations, optimise occupancy while preserving exclusivity.
• Collaborate with operational teams to ensure seamless club experiences.
• Monitor budgets, performance and revenue opportunities.

Skills

Leadership

Relationship building

Commercial mindset

Attention to detail

Job description

RB Holdings is a world-leading luxury Hospitality & Leisure group, renowned for creating unforgettable experiences, exceptional service, and beautifully crafted spaces and products.

Founded in 2012 by visionary entrepreneur Robin Birley, the group is home to some of London’s most sought‑after private members’ clubs, including the iconic 5 Hertford Street and the elegant Oswald’s in Mayfair. Over the years, our portfolio has expanded to include the beloved Birley Bakery & Chocolate Shops in Chelsea and, most recently, our first international ventures — Maxime’s Club and Birley Bakery in New York City. Other group businesses include Birley Sandwiches, comprising 9 stores across the City and Canary Wharf.

In Summer 2027, we will unveil The Marcus, a business club located in Mayfair. It will blend elevated dining, a state‑of‑the‑art wellness centre, beautifully curated meeting and drawing rooms, and exceptional business support — all styled with the unmistakable flair that defines the Robin Birley clubs.

This is an exciting time to join RB Holdings. As we prepare to launch The Marcus, we are seeking an exceptional Events & Reservations Director to lead one of the Club's most important commercial and member-facing functions. This role will be responsible for curating extraordinary events, driving reservations performance, and delivering seamless experiences that exceed the expectations of our members and guests.

The key responsibilities of our Events & Reservations Director will be:

• Lead and develop the Events & Reservations team, creating a culture of exceptional service and hospitality.
• Drive private dining, events and meeting room bookings, maximising revenue across the Club.
• Build strong relationships with members and clients, delivering personalised and memorable experiences.
• Oversee the planning and delivery of events, ensuring every detail is executed to the highest standard.
• Manage the Club's reservations operation, optimising occupancy while maintaining an exclusive member experience.
• Work closely with operational teams to deliver seamless experiences across all areas of the Club.
• Monitor performance, budgets and revenue opportunities, identifying ways to enhance both commercial results and member satisfaction.

The benefits you will receive as Events & Reservations Director include:

• Competitive salary and benefits package
• Birthday day off
• Health and wellbeing programme, including discounted gym membership and wellness treatments
• Employee Assistance Programme
• Eyecare & specs vouchers
• In-house industry training
• Sponsored social events
• Recommend a friend bonus of £1000
• Online retail discounts
• Freshly prepared meals whilst on duty

Experience and qualities required to be our Events & Reservations Director include:

Experience

• Significant experience within luxury hospitality, private members' clubs, five-star hotels or premium events venues.
• Proven experience leading Events, Reservations, Guest Relations or Membership functions.
• Track record of driving event sales, private dining bookings and commercial performance.
• Experience managing high-profile events, VIP guests and bespoke client experiences.

Skills

• Strong leadership skills with the ability to motivate, develop and inspire teams.
• Excellent relationship-building skills with a natural ability to engage members and clients.
• Commercially minded, with experience driving revenue and maximising booking opportunities.
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.