Events & Reception Team Leader

Portico; Glasgow; On-site; GBP 36,000; Full time

Job summary

An established industry player is seeking an Events & Reception Team Leader to manage a dynamic team in a prestigious financial office. This role involves overseeing front-of-house operations, ensuring exceptional service delivery, and collaborating with various stakeholders. The ideal candidate will have a strong background in customer service and event management, with a passion for motivating teams and exceeding client expectations. Join a vibrant company culture that values hard work, diversity, and personal growth, and enjoy a rewarding career with excellent benefits and opportunities for development.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Experience in supervising teams in high-end customer service environments.
• Knowledge of exceptional service and event management.

Responsibilities

• Oversee front of house operations including reception and events planning.
• Serve as the main contact for key stakeholders and ensure service quality.

Skills

Team supervision

Customer service

Event management

Attention to detail

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico is currently recruiting for an Events & Reception Team Leader to oversee our team, based at the offices of one of the most famous financial companies in the world!

The successful candidate will oversee our team who manage all front of house aspects within the office, including reception, events planning, and community engagement. They will provide strategic oversight of these areas and ensure that an intuitive service, careful planning, and faultless standards are consistently delivered by the team.

Team motivation, pride, and engagement are essential for exceeding client expectations. The Events & Reception Team Leader will work closely with other service providers to sustain a 'One Team' approach and deliver a seamless service.

Alongside supervising the team and overseeing the operation, the Events & Reception Team Leader will serve as the main point of contact for key stakeholders across the business, considering their needs and ensuring they are incorporated into the service provided by our team.

Hours: 40 hours per week, shifts between 8am and 6pm from Monday to Friday.

Salary: £35,200

Qualifications

Applicants will demonstrate their knowledge of exceptional service, as well as their passion and motivation for delivering this daily. An eye for detail and going above and beyond will also be expected.

Candidates must have experience supervising a team within a high-end customer service environment, preferably within a corporate or hotel setting. They must also have experience managing events.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers fabulous savings for thousands of high street retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities for our people.