Urban Outfitters Team Leader - Glasgow, Scotland

URBN; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in fashion retail seeks a Store Manager to support the team in creating an inspiring environment. Responsibilities include team leadership, performance management, and driving sales through excellent service and visual presentation. The role emphasizes operational excellence and adherence to company standards.

Benefits

Life Leave

Employee Assistance Program

Discount on gym memberships

Private Medical Insurance

Up to 40% discount at URBN Brands

Season ticket loan

Cycle to work scheme

Ongoing learning opportunities

Qualifications

• Experience in management within a fast-paced, high-volume fashion retail environment.

Responsibilities

• Support store management in fostering creativity and employee development.
• Oversee customer service levels and maintain a strong floor presence.
• Maximize departmental sales through merchandise management.

Skills

Leadership

Communication

Team Management

Customer Service

Sales Management

Job description

Location

This position is located at 157 Buchanan St, Glasgow, G12JX, United Kingdom.

Role Summary

The main objective of this role is to support the store management team in creating a store environment that fosters creativity, employee development, and the VIBE philosophy. The role also involves upholding Urban Outfitters' 'Peers Training Peers' philosophy.

What You'll Be Doing

People:

• Ability to recruit, motivate, develop, and lead a team.
• Manage performance development within the department (Performance Appraisals, Individual Development Plans, Coaching, Counseling, Disciplinary actions).
• Recognize and develop talented individuals for advancement within the organization.
• Uphold company standards and act as a positive role model.

Leadership & Communication:

• Inspire, motivate, and encourage teamwork by modeling the way.
• Conduct productive daily meetings to meet goals.
• Delegate projects effectively, allowing team members creativity and decision-making.
• Possess excellent written and verbal communication skills.

Managing the Environment:

• Oversee customer service levels by setting daily goals and expectations.
• Maintain a strong floor presence through training and coaching on customer service, standards, product placement, and time management.
• Achieve mystery shop results that meet company standards.

Operations:

• Perform store operational procedures accurately and timely, following company policies.
• Manage stock loss by overseeing loss prevention practices.
• Uphold health and safety regulations to protect employees and customers.

Merchandising & Display:

• Manage department aspects in collaboration with relevant managers, including training, shipment placement, markdowns, transfers, and standards.
• Interpret current fashion trends to generate creative solutions.
• Ensure well-organized and scheduled floor sets.

Commercial Awareness:

• Maximize departmental sales through analytical and creative merchandise management.
• Utilize reports to respond to trends and drive business.
• Stay updated on current trends and customer profiles.
• Manage stock levels based on reports and market trends.
• Demonstrate entrepreneurial skills to exceed store targets.

What You'll Need

• Experience in management within a fast-paced, high-volume fashion retail environment.
• Strong operational skills.
• Understanding of Urban Outfitters' culture and its appeal to the local market.
• Ability to drive sales through excellent service, visual presentation, and business understanding.

The Perks

Work Life Balance:

• 'Life Leave' — one day per year for significant life events, in addition to annual leave.

Wellbeing:

• Employee Assistance Program for mental, physical, and financial health support.
• Discount on external gym memberships.
• Private Medical Insurance for eligible employees.

Employee Discounts:

• Up to 40% discount at all URBN Brands.

Travel:

• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.

Continued Development:

• Structured support and ongoing learning opportunities within the business.

#UrbanEU #LI-AA1

Equal Opportunity Statement

URBN is committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability, basing all employment decisions on merit, job requirements, and business needs.