Events Operations Lead — Upsell & Team Coach

Village Hotels; Cardiff; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Leisure club membership

Discounted hotel stays

Food & drink discount

Wellbeing & salary benefits

Job summary

Village Hotels in Cardiff is seeking an energetic Meetings and Events Assistant Manager to lead on the floor during high-profile weddings, banquets and corporate conferences. You will translate the sales plan into seamless setup, coordinate shifts, master AV operations, and coach your team to deliver a vibrant, profitable event experience.

You’ll drive guest satisfaction, protect the bottom line, upsell Food & Beverage, and partner with the sales team to ensure every delegate enjoys a memorable

Qualifications

• Supervisory or management experience in events is essential.
• Strong leadership and coaching abilities.
• Proactive, hands-on commercial operator.
• Ability to upsell and manage budgets.

Responsibilities

• The Floor Delivery: ensure spaces are set up to brand standards, demonstrate AV tech, and ensure room looks immaculate before guests arrive.
• The Team Leadership: deputise for the M&E Operations Manager, conduct 1:1s, run training, coach the team on the floor.
• The Commercial Hustle: upsell Food & Beverage opportunities, monitor budget performance, control payroll costs for profitability.
• The Guest Experience: liaise with sales and event organisers on the day, provide rapid problem-solving and a warm welcome.

Skills

Event management

Team leadership

Upselling / commercial awareness

AV equipment handling

Tools

AV equipment

Job description

Village Hotels in Cardiff is seeking an energetic Meetings and Events Assistant Manager to lead on the floor during high-profile weddings, banquets and corporate conferences. You will translate the sales plan into seamless setup, coordinate shifts, master AV operations, and coach your team to deliver a vibrant, profitable event experience.

You’ll drive guest satisfaction, protect the bottom line, upsell Food & Beverage, and partner with the sales team to ensure every delegate enjoys a memorable