Events & Guest Experience Specialist

Village Hotels; Bury St Edmunds; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discounts

Retail & Lifestyle discounts

24/7 Mental Health support

Job summary

Village Hotels in the United Kingdom is seeking a Meetings & Events Team Member to deliver outstanding service across corporate conferences and celebrations, greeting guests with confidence and ensuring they are looked after from arrival to departure.

You will work as part of the events team, setting up spaces, assisting with AV, serving refreshments, and upholding health and safety standards, with training and career growth supported.

Qualifications

• Customer service experience is valued.
• Ability to work as part of a busy events team.
• Strong interpersonal skills and a positive attitude.

Responsibilities

• Space & standards: set up and service meeting/event spaces to brand standards and detail.
• Tech Savvy Operations: operate AV equipment safely and smoothly for presentations.
• Food & Drink Flair: serve refreshments and upsell where appropriate.
• Pride in the House: keep spaces organized and equipment stored safely after shifts.
• Shift Safety: comply with Health and Safety and licensing laws.

Skills

Customer service

Team player

Confident & professional

Job description

Village Hotels in the United Kingdom is seeking a Meetings & Events Team Member to deliver outstanding service across corporate conferences and celebrations, greeting guests with confidence and ensuring they are looked after from arrival to departure.

You will work as part of the events team, setting up spaces, assisting with AV, serving refreshments, and upholding health and safety standards, with training and career growth supported.