Events & M&E Enquiry Team Lead

Leonardo Hotel Management (UK) Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Special rates

Recognition scheme

Talent referral

Wellbeing

Training programmes

Progression paths

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Deputy M&E Enquiry Team Manager to support the Enquiry Team Manager in daily tasks and oversee the day-to-day operation of the enquiry team at our London area hotels. You will train and coach team members, manage diaries, handle bookings, and ensure smooth processing of all Meetings & Events enquiries.

This role focuses on driving conversions, coordinating site inspections, and ensuring accurate event documents are prepared and shared with

Responsibilities

• Support the Enquiry Team Manager in daily tasks
• Support the management of the day-to-day operation of the enquiry team
• Train and coach team members
• Dairy management. Conducting diary checks – double bookings & stacking
• Handle any book outs as part of the business strategy
• Audit team members bookings to ensure entry standards are maintained
• Enquiry team inbox management
• Process all incoming Meeting & Events enquires ensuring they are dealt with and processed in line with individual agent and company time frames
• Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec of each event
• Increase conversion of enquiries by developing client relationships and maximizing sales leads
• Use the provided demand calendar and pricing structure when quoting for all enquires
• Arrange site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
• Produce, issue and chase the return of contracts for events
• Ensure Sales & Catering are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements
• Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager
• Produce and check all function sheets for all events ensuring all necessary detail is noted
• Ensure all rooming list details and requirements are gathered and handed across to Groups Coordinator
• Ensure the hotels are informed of all up and coming events
• Postings are completed daily and we have the relevant payment method is in place before the client arrives on site
• Suggest ways to improve demand and conversion of M&E
• Ensure Leonardo Test call criteria is followed when taking enquires via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required
• Knowledge of competitor set facilities and offering to be up to date

Job description

Leonardo Hotel Management (UK) Limited is seeking a Deputy M&E Enquiry Team Manager to support the Enquiry Team Manager in daily tasks and oversee the day-to-day operation of the enquiry team at our London area hotels. You will train and coach team members, manage diaries, handle bookings, and ensure smooth processing of all Meetings & Events enquiries.

This role focuses on driving conversions, coordinating site inspections, and ensuring accurate event documents are prepared and shared with