Events Front Desk Lead — Conference Experiences

University of Essex; Colchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Event Essex on the University of Essex campus is seeking a proactive Reception Team Leader to oversee the Conference Office, delivering a first-class experience for delegates, visitors and event organisers. You will supervise a team of Conference Receptionists, lead front‑of‑house operations during shifts, plan staff rotas, and handle weekly payroll information, till reconciliation and cash handling.

You will be a key contact for conference organisers and guests, using campus knowledge to

Responsibilities

• Supervising and supporting a team of Conference Receptionists.
• Leading front-of-house operations during shifts.
• Planning and managing staff rotas.
• Processing weekly payroll information.
• Carrying out till reconciliation and cash handling procedures.
• Ensuring outstanding customer service is delivered at all times at our check in desk
• Acting as a key point of contact for conference organisers, delegates, and visitors.
• Using your knowledge of the campus to provide accurate information and support to guests.
• Committed to delivering exceptional customer service.
• Knowledgeable about the university campus and its facilities, or willing to quickly develop this expertise.

Job description

Event Essex on the University of Essex campus is seeking a proactive Reception Team Leader to oversee the Conference Office, delivering a first-class experience for delegates, visitors and event organisers. You will supervise a team of Conference Receptionists, lead front‑of‑house operations during shifts, plan staff rotas, and handle weekly payroll information, till reconciliation and cash handling.

You will be a key contact for conference organisers and guests, using campus knowledge to