Reception Team Leader (Internal) - Uecs Event Essex

University of Essex; Colchester; Sur place; GBP 24 000 - 30 000; Plein temps

Résumé du poste

Event Essex on the University of Essex campus is seeking a proactive Reception Team Leader to oversee the Conference Office, delivering a first-class experience for delegates, visitors and event organisers. You will supervise a team of Conference Receptionists, lead front‑of‑house operations during shifts, plan staff rotas, and handle weekly payroll information, till reconciliation and cash handling.

You will be a key contact for conference organisers and guests, using campus knowledge to

Responsabilités

• Supervising and supporting a team of Conference Receptionists.
• Leading front-of-house operations during shifts.
• Planning and managing staff rotas.
• Processing weekly payroll information.
• Carrying out till reconciliation and cash handling procedures.
• Ensuring outstanding customer service is delivered at all times at our check in desk
• Acting as a key point of contact for conference organisers, delegates, and visitors.
• Using your knowledge of the campus to provide accurate information and support to guests.
• Committed to delivering exceptional customer service.
• Knowledgeable about the university campus and its facilities, or willing to quickly develop this expertise.

Description du poste

*** Internal Applicants Only ***

Event Essex is seeking a proactive and enthusiastic Reception Team Leader to join our Conference Office team. This is an exciting opportunity to play a key role in delivering a first-class experience for conference delegates, visitors, and event organisers at one of the region's leading conference and events venues.

About Event Essex

Event Essex promotes and manages a diverse portfolio of residential and non-residential conferences and events throughout the year. Based on our vibrant university campus, we host a wide range of clients and events, from academic conferences and corporate seminars to exhibitions, sports events, and international language schools.

During the summer months, our extensive accommodation facilities welcome groups of all sizes, supporting events ranging from 20 to 1000 delegates.

The Role

As the Reception Team Leader, you will lead by example, ensuring a professional, welcoming, and efficient reception service for all guests and delegates. You will support the day-to-day operation of the Conference Reception, supervise a team of Receptionists, and help ensure that every event runs smoothly.

Key responsibilities include:

• Supervising and supporting a team of Conference Receptionists.
• Leading front-of-house operations during shifts.
• Planning and managing staff rotas.
• Processing weekly payroll information.
• Carrying out till reconciliation and cash handling procedures.
• Ensuring outstanding customer service is delivered at all times at our check in desk
• Acting as a key point of contact for conference organisers, delegates, and visitors.
• Using your knowledge of the campus to provide accurate information and support to guests.
• Committed to delivering exceptional customer service.
• Knowledgeable about the university campus and its facilities, or willing to quickly develop this expertise.

Why Join Event Essex?

At Event Essex, no two days are the same. You'll be part of a friendly and supportive team delivering memorable experiences for thousands of visitors each year. This role offers the opportunity to develop your leadership skills, work in a varied and dynamic environment, and contribute to the success of a thriving events operation.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

To support this commitment we have our , a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based , which hosts regular services, meetings and events organised by our chaplains and faith representatives.