Events Coordinator: Client Experience & On-Site Delivery

Friends House Hospitality Ltd; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Friends House Hospitality Ltd in London is seeking proactive Events Executives to help deliver conferences, meetings and events at Friends House. You’ll be the primary contact for clients from planning through to delivery, coordinating with internal teams and ensuring a seamless experience.

Working closely with the Events Manager and the wider Commercial Team, you’ll help run every event smoothly, uphold the venue’s hospitality standards and values-led operations, and identify opportunities to

Qualifications

• Experience in event coordination, conferencing or hospitality environments.
• Strong organisational and communication skills.
• Ability to manage multiple events simultaneously in a fast-paced environment.
• High attention to detail and proactive problem-solving ability.

Responsibilities

• Act as the primary contact for clients once events are confirmed, ensuring all details are planned and delivered successfully.
• Coordinate with internal teams (Operations, Facilities, Catering and AV) to ensure client requirements are met.
• Prepare and maintain clear event documentation, including function sheets and setup details.
• Provide on-site client support during events to ensure excellent customer service.
• Work towards departmental financial targets and identify opportunities to up-sell services during planning.
• Gather post-event feedback to support service improvement and client satisfaction.
• Maintain accurate event data in venue booking systems and assist with reporting.
• Build strong relationships with repeat clients and identify opportunities for future business.
• Work collaboratively with colleagues across the Commercial Team to maintain high service standards.
• Support the wider team during quieter periods with other operational duties if required.

Skills

Event coordination

Client liaison

Organisational skills

Microsoft Office

Multitasking

Tools

Venue booking systems

Job description

Friends House Hospitality Ltd in London is seeking proactive Events Executives to help deliver conferences, meetings and events at Friends House. You’ll be the primary contact for clients from planning through to delivery, coordinating with internal teams and ensuring a seamless experience.

Working closely with the Events Manager and the wider Commercial Team, you’ll help run every event smoothly, uphold the venue’s hospitality standards and values-led operations, and identify opportunities to