Events Executive

Friends House Hospitality Ltd; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Friends House Hospitality Ltd in London is seeking proactive Events Executives to help deliver conferences, meetings and events at Friends House. You’ll be the primary contact for clients from planning through to delivery, coordinating with internal teams and ensuring a seamless experience.

Working closely with the Events Manager and the wider Commercial Team, you’ll help run every event smoothly, uphold the venue’s hospitality standards and values-led operations, and identify opportunities to

Qualifications

• Experience in event coordination, conferencing or hospitality environments.
• Strong organisational and communication skills.
• Ability to manage multiple events simultaneously in a fast-paced environment.
• High attention to detail and proactive problem-solving ability.

Responsibilities

• Act as the primary contact for clients once events are confirmed, ensuring all details are planned and delivered successfully.
• Coordinate with internal teams (Operations, Facilities, Catering and AV) to ensure client requirements are met.
• Prepare and maintain clear event documentation, including function sheets and setup details.
• Provide on-site client support during events to ensure excellent customer service.
• Work towards departmental financial targets and identify opportunities to up-sell services during planning.
• Gather post-event feedback to support service improvement and client satisfaction.
• Maintain accurate event data in venue booking systems and assist with reporting.
• Build strong relationships with repeat clients and identify opportunities for future business.
• Work collaboratively with colleagues across the Commercial Team to maintain high service standards.
• Support the wider team during quieter periods with other operational duties if required.

Skills

Event coordination

Client liaison

Organisational skills

Microsoft Office

Multitasking

Tools

Venue booking systems

Job description

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We’re looking for proactive Events Executives to help deliver exceptional conferences, meetings and events at Friends House.
You’ll play a key role in ensuring a seamless client experience from planning through to delivery, coordinating with internal teams and acting as the main point of contact for clients throughout the event process.
Working closely with the Events Manager and the wider Commercial Team, you’ll ensure every event runs smoothly while supporting the venue’s reputation for excellent service, hospitality and values-led operations.

What You’ll Do

Act as the primary contact for clients once events are confirmed, ensuring all details are planned and delivered successfully

Coordinate with internal teams (Operations, Facilities, Catering and AV) to ensure client requirements are met

Prepare and maintain clear event documentation, including function sheets and setup details

Provide on-site client support during events to ensure excellent customer service

Work towards departmental financial targets and identify opportunities to up-sell services during planning

Gather post-event feedback to support service improvement and client satisfaction

Maintain accurate event data in venue booking systems and assist with reporting

Build strong relationships with repeat clients and identify opportunities for future business

Work collaboratively with colleagues across the Commercial Team to maintain high service standards

Support the wider team during quieter periods with other operational duties if required

Who We’re Looking For

Experience in event coordination, conferencing or hospitality environments

Experience working directly with clients and coordinating internal teams

Strong organisational and communication skills

Ability to manage multiple events simultaneously in a fast-paced environment

High attention to detail and proactive problem-solving ability

Confidence using Microsoft Office and venue booking systems

Awareness of hospitality service standards and event operations

Sympathetic to Quaker values and ethos (you do not need to be a Quaker)

Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. As a Quaker organisation we expect all applicants and employees to uphold our values. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed.
We are committed to safeguarding children, young people and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.