Events Coordinator

Mercure Hotels; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Events Coordinator to join their vibrant team. This role involves managing event enquiries, upselling hotel services, and ensuring exceptional customer satisfaction. The ideal candidate will thrive in a dynamic environment, showcasing their passion for service and ability to create lasting relationships with guests. With a focus on teamwork and communication, you'll play a crucial role in delivering memorable experiences while adhering to brand standards. Join this innovative hotel and be part of a team that values your contributions and supports your growth.

Benefits

Employee benefit card for discounted rates

Free meals on duty

Complimentary stays in the UK

50% food discounts

Pension Scheme

Health Insurance

Eye Test Vouchers

Cycle to Work Scheme

Learning programs

Opportunities for career growth

Qualifications

• Passionate about creating relationships with customers.
• Ability to manage budgets for events effectively.

Responsibilities

• Handle enquiries for events via email or phone.
• Provide outstanding customer service to all guests.
• Manage and work within a variety of budgets for events.

Skills

Customer Service

Event Management

Communication Skills

Sales Skills

Education

High School Diploma

Hospitality Management Degree

Job description

Company Description

Department: Meetings and Events

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar offer guests a warm welcome with spacious, comfortable accommodations and breathtaking views of the London skyline. We are seeking the right candidates to join this modern, stylish, and innovative 12-storey hotel.

The ideal candidate is passionate about building genuine relationships with guests and making them feel at home.

Our promise: caring and impeccable service. We foster a passion for service and achievement beyond limits.

Our mission: to make the impossible possible and help realize your dreams.

Job Description

Duties

• Handle event inquiries via email or phone, communicate promptly, and provide responses or confirmations within a reasonable timeframe.
• Maximize hotel revenue by upselling food, beverages, and rooms.
• Create and update function sheets, ensuring amendments are communicated to relevant departments.
• Manage budgets to ensure events are profitable.
• Input reservations and data for group inquiries and bookings accurately and promptly.
• Coordinate with other departments for special requests or reservation details.
• Implement and update Accor brand and company standards.
• Maintain security and safety procedures.
• Encourage a positive work environment and team spirit.
• Deliver exceptional customer service.

Customer Relations

• Provide efficient, friendly, and professional service to guests.
• Lead by example in attending to guest requests, aiming for total customer satisfaction.
• Proactively engage with customers, and consult the Manager on Duty if issues arise.
• Collaborate with colleagues and management to meet departmental and hotel goals.
• Respect and be sensitive to guests and colleagues from diverse backgrounds.
• Promote hotel facilities and special promotions, serving as a brand ambassador.

Note: The company reserves the right to amend this job description to meet evolving business needs.

Additional Information

What Is In It For You

• Discounted rates worldwide through the employee benefit card.
• £5 bonus for mentioning a colleague.
• £200 monthly for Heartist of the Month (Employee of the Month).
• Free on-duty meals.
• Complimentary stays in the UK and Northern Ireland.
• Friends & Family discounts.
• 50% food discount in our restaurants.
• Pension Scheme.
• Health Insurance.
• Eye Test Vouchers.
• Cycle to Work Scheme.
• Staff uniforms provided.
• Learning programs via our Academies.
• Supportive, fun colleagues.
• Opportunities for personal and professional growth within the property and globally.
• Participation in CSR activities like Planet 21.

  Candidates must have the right to work in the UK.