Events Coordinator

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in London is seeking a dedicated Events Coordinator to manage event enquiries and ensure outstanding customer service. The role involves upselling services, coordinating with departments, and maintaining high standards of service. Join a supportive team and enjoy various employee benefits, including discounts and career development opportunities.

Benefits

Employee benefit card with discounted rates worldwide

£5 bonus for mentioning a name

£200 monthly recognition for Heartist of the Month

Free meals on duty

Complimentary stays in the UK and Northern Ireland

Friends & Family discounts

50% discount on food in our restaurants

Pension scheme

Health insurance

Cycle-to-work scheme

Learning programs through our academies

Qualifications

• Passionate about building genuine relationships with customers.
• Ability to handle enquiries efficiently.

Responsibilities

• Handle enquiries for events via email or phone.
• Maximize hotel revenue through upselling.
• Provide outstanding customer service.

Skills

Customer Service

Communication

Teamwork

Job description

Company Description

Department: Meetings and Events

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome and spacious and comfortable accommodations with breathtaking views of the London skyline. Our goal is to find the right candidates to be part of this amazing, modern, stylish, and innovative 12-storey hotel.

The ideal candidate is passionate about building genuine relationships with our customers and making them feel at home!

Our promise: Caring and impeccable service. We nurture a genuine passion for service and achievement beyond limits.

Our mission: To make the impossible possible and realize your dreams.

Job Description

Duties

• Handle enquiries for events via email or phone during your shift, communicate promptly, and provide replies or confirmations within a reasonable timeframe.
• Maximize hotel revenue through upselling food, beverages, and rooms.
• Create and update function sheets and ensure amendments are communicated to relevant departments.
• Manage budgets to ensure events are profitable.
• Input reservations and data for group enquiries and bookings promptly.
• Coordinate with other departments for special requests or reservation-related matters.
• Maintain clear communication with staff regarding group-related topics.
• Implement and update brand and company standards.
• Ensure safety and security procedures are current and followed.
• Promote a positive working environment and team spirit.
• Provide outstanding customer service.

Customer Relations

• Deliver efficient, friendly, and professional service to all guests.
• Lead by example in attending to guest requests and striving for total customer satisfaction.
• Take initiative to ensure positive interactions; involve management if issues arise.
• Collaborate with colleagues and management to meet departmental and hotel goals.
• Respect and be sensitive to all customers and colleagues from diverse backgrounds.
• Actively promote hotel promotions and facilities to guests.

Note: The company reserves the right to amend this job description as needed to meet business requirements and role evolution.

Additional Information

What is in it for you

• Employee benefit card with discounted rates worldwide at Accor hotels.
• £5 bonus for mentioning a name.
• £200 monthly recognition for Heartist of the Month (Employee of the Month).
• Free meals on duty.
• Complimentary stays in the UK and Northern Ireland.
• Friends & Family discounts.
• 50% discount on food in our restaurants.
• Pension scheme.
• Health insurance.
• Eye test vouchers.
• Cycle-to-work scheme.
• Staff uniforms provided.
• Learning programs through our academies.
• Supportive and fun colleagues.
• Opportunities for career development within the property and globally.
• Contribute to CSR activities like Planet 21.

Candidates must have the right to work in the UK.