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Events Coordinator

Mercure Hotels

London

On-site

GBP 25,000 - 35,000

Full time

Today

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Job summary

A leading hotel in London seeks an Events Coordinator to manage event enquiries, enhance guest experiences, and ensure profitability. The ideal candidate will have strong customer service skills and a passion for hospitality, contributing to a positive team environment.

Benefits

Employee benefit card offering discounted rates at Accor worldwide

Free meal breaks on duty

Complimentary stays in UK and North Ireland

Friends & Family discounts

50% food discounts in restaurants

Pension Scheme

Health Insurance

Eye Test Vouchers

Cycle to work Scheme

Learning programs through our Academies

Qualifications

Handle enquiries for events via email or phone.
Ensure events are profitable and manage budgets.
Provide outstanding customer service.

Responsibilities

Increase hotel revenues by upselling food and beverage.
Ensure clear communication with all staff.
Lead by example in guest interactions.

Skills

Customer Service

Communication

Sales

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Company Description

Department: Meetings and Events

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome and spacious and comfortable accommodations with breath-taking views of the London skyline. Our goal is to find the right candidates to be part of this amazing, modern, stylish and innovative 12-storey hotel.

The perfect profile is someone who is passionate about creating real relationships with our customers and making them feel at home!

Our promise is caring and impeccable service. We nurture a real passion for service and achievement beyond limits.

Our mission is to make the impossible possible to realise your dreams.

Job Description

Duties

Handle enquiries for events via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe
Take every opportunity to increase hotel revenues by upselling food and beverage and rooms
To create and carry out the preparation of the function sheets and any amendments to them. To ensure that these amendments are issued to the head of departments
Manage and work within a variety of budgets and ensure eventsarealwaysprofitable
Ensure a prompt input of reservations and data for all group enquiries & bookings
Ensures a clear line of communication with other departments for special requests or other reservation-related matters
Clear communication with all staff in relation to all group related topics
Ensure Accor brand and company standards are implemented and updated
Ensure security and safety procedures are updated and implemented
Promotes positive working environment by developing positive team spirit
Providing outstanding customer service

Customer Relations

Provide efficient, friendly and professional service to all guests
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call the Manager on Duty if difficulties arise
Work together with trust so that colleagues and management meet the goals of the department/Hotel
Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
Take every opportunity to be a “salesperson” by actively selling special promotions and facilities available within the Hotel

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Additional Information

What Is In For You

Employee benefit card offering discounted rates at Accor worldwide
£5 for any name mention
£200 for the Heartist of the month (Employee of the month)
Free and delicious meal breaks on duty
Complimentary stays in UK and North Ireland
Friends & Family discounts
50% food discounts in our restaurants
Pension Scheme
Health Insurance
Eye Test Vouchers
Cycle to work Scheme
Staff Uniforms Provided
Learning programs through our Academies
Wonderful and fun colleagues
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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