Event Ticketing Support Specialist (3-Month Contract)

Ticketek Entertainment Group; Greater London; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

23 days annual leave + Birthday leave

Enhanced pension contributions

Complimentary tickets

Recognition Awards

Employee Assistance Programme

Job summary

Ticketek Entertainment Group is seeking a Customer Service Representative for their London-based UK team. You will handle customer queries by phone and email, print and dispatch tickets, and support event days with a continuous improvement mindset to ensure timely service delivery.

This 3-month contract (October to December) requires adaptability, strong communication, and a focus on customer experience. Weekend work and cross-team collaboration are part of the role in a fast-paced events

Qualifications

• Experience using Zendesk for ticket routing, macros, queues, and knowledge base administration.
• Experience with Aspect Workforce Management for scheduling, forecasting and real-time tracking.
• Ability to use Aspect insights to optimise Zendesk ticket handling capacity and queue output.
• Customer service experience over phone and email with CRM systems.

Responsibilities

• Respond to customer queries via phone and email.
• Print and pack tickets for customers to upcoming events.
• Provide service delivery reporting as required.
• Be conscious of the customer experience in all that you do.
• Collaborate across a broad stakeholder group.
• Event day work (including weekend work as required).

Skills

Customer service

Communication

CRM management

Time management

Problem solving

Tools

Zendesk

Aspect Workforce Management

Job description

Ticketek Entertainment Group is seeking a Customer Service Representative for their London-based UK team. You will handle customer queries by phone and email, print and dispatch tickets, and support event days with a continuous improvement mindset to ensure timely service delivery.

This 3-month contract (October to December) requires adaptability, strong communication, and a focus on customer experience. Weekend work and cross-team collaboration are part of the role in a fast-paced events