Event Programmer (12 month FTC)

Live Nation; Manchester; On-site; GBP 28,000 - 34,000; Full time

Job summary

Ticketmaster UK is hiring an Event Programmer to join the Event Programming team. The role involves setting up new events and offers by entering data into our bespoke Ticketmaster software, with a focus on accuracy and speed.

You will work across UK venues in London, Manchester or Glasgow and liaise with internal teams and clients. The ideal candidate will have strong data-entry skills, quick with new software, and a high attention to detail.

Qualifications

• Computer literate with MS Office including Excel, Word and Outlook.
• Proven experience of learning complex software packages.
• Experience in a data driven environment, with attention to detail.
• Experience in a fast-paced environment in a target driven role.
• Ticketmaster systems experience preferable.

Responsibilities

• Utilise bespoke ticketing software to program a variety of ticketing work requests.
• Prepare, create, check and maintain simple to medium complexity events and offers ensuring all work is programmed accurately.
• Work on set ups for small/medium system venues.
• Liaise effectively with internal departments and external clients to meet client needs in a timely manner.
• Work within a team to ensure the Event Programming department maintains quality and consistency.
• Analyse and organise workload with strong attention to detail.
• Follow rigorous checking procedures and guidelines for events and offers.
• Become fully conversant with Event Programming processes and bespoke Ticketmaster software.
• Provide additional Event Programming or Client Services duties as required.
• Working flexible hours as required and in a time pressured environment.
• Provide tiered support to other departments at point of on sale.
• Anticipate problems within event building and plan contingencies.

Skills

Time management

Communication

Teamwork

Problem solving

Attention to detail

Tools

MS Office

Excel

Word

Outlook

Job description

Job Summary:

• Location : London, Manchester or Glasgow, UK
• Division : Ticketmaster UK
• Line Manager : Event Programming Team Leader
• Contract Terms : 12 month FTC, Full-Time

THE TEAM

Event Programming are responsible for setting up events for all Ticketmaster's host-based clients across the UK. We work closely with the Client Account Managers and venues to ensure that we have all the information we need in order to create the events ready for sale to the fans.

THE JOB

As part of the Event Programming team the position of Event Programmer is responsible for the setting up of new events and special offers to be sold across all Ticketmaster sales channels. This takes the form of manipulating and entering data into the Ticketmaster system using a bespoke command and response programming language and various other software applications. Event Programmers need fast and accurate data entry speed, are good at picking up new software, and have an excellent eye for detail. A high level of self-motivation is required as is the ability to work as part of a close team while liaising with other departments.

WHAT YOU WILL BE DOING

• Utilise bespoke ticketing software to program a variety of ticketing work requests.
• Prepare, create, check and maintain simple to medium complexity events and offers ensuring all work is programmed accurately.
• Working on set ups for small/medium system venues.
• Liaise effectively with internal departments and external clients to make sure all events are set up correctly to meet the client's needs in a timely manner.
• Work within a team of people to ensure the Event Programming department works efficiently and maintains a high level of quality and consistency.
• Analyse and organise individual workload employing strong attention to detail.
• Follow rigorous checking procedures and set guidelines for events and offers.
• Become fully conversant with Event Programming processes and bespoke Ticketmaster software packages.
• Additional Event Programming or Client Services duties as required.
• Working flexible hours as required.
• Work in a time pressured environment whilst maintaining a high level of service.
• Provide tiered support to other departments at point of on sale.
• Anticipate problems within event building and plan contingencies and strategies to deal with them.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Computer literate with a strong working knowledge of MS Office, including Excel, Word, and Outlook.
• Proven experience of learning complex software packages.
• Experience working in a data driven environment, where attention to detail was imperative.
• Experience in a fast-paced environment, working in a target driven role.
• Ticketmaster systems experience preferable.

YOU (BEHAVIOURAL SKILLS)

• Excellent time management skills.
• Results oriented.
• Ability to adapt and reprioritise in a highly pressured working environment.
• Organised, with a high level of attention to detail.
• Excellent communication (written and verbal), inter-personal skills.
• High level of initiative, self-motivated and conscientious.
• Competency with numerical data.
• Exceptional problem solving ability.
• Excellent team building skills to include immediate team members, internal departments and Clients alike.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy