Customer Service & Live Events Specialist

Dentalvacature; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

The Menu Partners in London is seeking a Customer Service Representative to join our live events team. You will deliver exceptional service to customers, handle inquiries by phone and email, and help manage orders from placement to fulfilment.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Office-based at Nine Elms SW8, with shift patterns across Sunday to Saturday.

Qualifications

• Experience in customer service, preferably in food service or hospitality.
• Excellent communication skills and professional telephone manner.
• Strong data entry skills with attention to detail.
• Ability to analyse information and provide solutions.
• Strong organisational skills and ability to multitask.
• Proficient in using CRM systems and Microsoft Office.

Responsibilities

• Handle inbound and outbound customer queries via telephone and email.
• Assist customers with order placements, modifications, and cancellations.
• Handle complaints and resolve issues professionally.
• Work with internal teams to ensure smooth order fulfillment.
• Maintain accurate records and update customer information in systems.
• Support the sales and operations teams with customer tasks.
• Maintain a high level of phone etiquette when communicating with customers.

Skills

Customer service

Communication skills

Data entry

CRM systems

Microsoft Office

Phone etiquette

Multitasking

Tools

CRM software

Microsoft Office

Job description

The Menu Partners in London is seeking a Customer Service Representative to join our live events team. You will deliver exceptional service to customers, handle inquiries by phone and email, and help manage orders from placement to fulfilment.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Office-based at Nine Elms SW8, with shift patterns across Sunday to Saturday.