Event Steward

Carlisle Support Services; Cheltenham; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Holiday pay

Team Leader opportunities

Flexible, casual work

Earned wage access

Full induction and ongoing training

Refer a Friend £100 scheme

Above Living Wage pay (where offered)

Job summary

Carlisle Support Services is recruiting Event Stewards to work at Cheltenham Racecourse for the 2026/2027 season. Full induction and ongoing training are provided by the trusted supplier of event stewards and security at the venue.

Join a team that delivers friendly welcomes, world-class customer service, and a safe, well-managed environment during major events and conferences across the year.

Qualifications

• Approachable with a passion for customer service.
• Confident communicating in spoken and written English.
• Reliable, punctual and presentable for varied shifts.

Responsibilities

• Providing a friendly and professional welcome to visitors.
• Delivering world-class customer service to guests.
• Supporting safety procedures and evacuation processes.
• Giving clear directions around the venue (toilets, bars, medical rooms, etc.).
• Monitoring crowd safety and reporting incidents.
• Supporting access control, wayfinding, and ticket queries.
• Following supervisor briefs to keep events running smoothly.

Skills

Customer service

English communication

Reliability & punctuality

Presentable appearance

Job description

Employer: Carlisle Support Services. Advertised by inploi, which runs Carlisle Support Services's careers site.

Employer: Carlisle Support Services. Advertised by inploi, which runs Carlisle Support Services's careers site.

Event Steward - Cheltenham Racecourse

Join the Action at Cheltenham Racecourse – 2026/2027 Season

Event Stewards Wanted

Love live events? Thrive in a buzzing crowd? Want flexible work at one of the UK’s most iconic sporting venues?

This could be your winning ticket

Carlisle Support Services is recruiting Event Stewards to work at Cheltenham Racecourse, the legendary home of Jump Racing, for the remainder of the 2026/2027 season.

The Venue – Where Legends Are Made

Cheltenham Racecourse is truly like no other. From electric race days to world-class hospitality, you’ll be right at the heart of unforgettable moments.

A major highlight of the season includes the world-famous:

Cheltenham Festival –March 16th, 17th, 18th & 19th

With close to 1 million visitors across the season, every event brings energy, excitement, and something new.

2026/2027 Season Dates

You’ll need to commit to working at least 50% of these dates:

• October 23rd & 24th
• November 13th, 14th & 15th
• December 11th & 12th
• January 1st
• January 30th
• March (Festival) 16th, 17th, 18th & 19th
• April 14th & 15th
• April 30th

Plus opportunities to work conferences and events at the racecourse and support other Carlisle contracts throughout the year.

The Role – Event Steward

You’ll be representing Carlisle Support Services, the trusted supplier of event stewards and security at Cheltenham Racecourse.

Your role is all about people, safety, and delivering great experiences.

What you’ll be doing:

• Providing a friendly and professional welcome to visitors
• Delivering world-class customer service
• Supporting safety procedures and evacuation processes
• Giving clear directions around the venue (toilets, bars, medical rooms, etc.)
• Monitoring crowd safety and reporting incidents
• Supporting access control, wayfinding, and ticket queries
• Following supervisor briefs to keep events running smoothly

No Experience? No Problem!

Full training is provided. We’re looking for people who are:

• Approachable with a passion for customer service
• Willing to learn new skills and procedures
• Reliable, punctual, and presentable
• Able to take direction and follow instructions
• Confident communicating in spoken and written English

Screening & Induction

Successful candidates must attend a pre-start induction and provide original documentation for screening and vetting (e.g. passport, driving licence, utility bill, HMRC letter, bank statement, payslip, birth certificate, or valid share code).

Pay & Benefits

• Steward pay: £13.45 per hour
• Holiday pay accrued hourly on top
• Team Leader opportunities
• Flexible, casual work to fit around your schedule
• Instant access to earned and authorised wages
• Full induction, ongoing training & career development
• Inclusive, comfortable uniform
• Refer a Friend Scheme – earn £100 per successful referral (T&Cs apply)
• Over 95% of roles paid above Living Wage Foundation rates

About Carlisle Support Services

We work with some of the UK’s most iconic brands, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks.

With over 5,000 colleagues nationwide, we deliver security, events, cleaning, and facilities services across the UK.

Carlisle is a Living Wage Foundation Recognised Service Provider.

Equality, Diversity & Inclusion

We’re committed to creating a workplace where everyone feels valued, respected, and supported.

We actively encourage applications from underrepresented groups and assess all candidates solely on merit and ability.