Event Services Manager

Royal Lancaster London; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel in London seeks an enthusiastic Events Service Manager to deliver exceptional service and manage event operations. Join a vibrant team focused on personal development and a positive work environment, while enjoying fantastic benefits like discounts and complimentary stays.

Benefits

Pension scheme with company contributions

50% discount in all restaurants and Spa’s

Team member and Friends & Family rates

Complimentary stay after passing probation

Access to private medical insurance

Support through development plans

Interest free season ticket loan

Employee Assistance Programme - 24/7 GP

Bike to work scheme

Free meals on duty

Responsibilities

• Manage opening and closing procedures in line with policies.
• Ensure daily updates of Time & Attendance records.
• Manage casual staffing budgets according to forecasts.
• Participate in payroll meetings for productivity control.

Job description

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Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Events Service Manager at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as an Events Service Manager are:

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Events Service Manager, to join our Events Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.

As an Events Service Manager, your main duties and expectations for the role will include:

• To manage and ensure that all opening and closing procedures are carried out in accordance with Policies and Procedures. Any defaults to be reported on Knowcross
• Ensure Time & Attendance on Fourth Hospitality is accurately updated and maintained on a daily basis.
• To ensure that the budgeted figures for casual staffing are managed as per the weekly forecast and Rota accordingly
• To attend weekly payroll meetings to ensure that the department is operating with the correct productivity and that payroll is controlled
• To be fully conversant with ACOM and ordering procedures

You will be required to work such hours as are necessary to fulfill your duties and in any event not less than 40 hours.

We are …

• One of the happiest hotels in London
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member

We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Events Service Manager role is for you, come and pour some happiness into your life by joining our award-winning family today!

All applicants must be legally eligible to work in the UK