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Guest Service Manager

Staycity Group

London

On-site

GBP 30,000 - 45,000

Full time

2 days ago

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Job summary

Staycity Group is seeking a Guest Services Manager in London to lead front desk operations. The role involves managing a team, ensuring guest satisfaction, and maintaining high standards of service. Ideal candidates will have management experience, excellent communication, and outstanding customer service skills. If you are eager to develop in a fast-paced environment, we invite you to apply and be part of an expanding team in the hospitality industry.

Qualifications

At least 2 years of management experience in a fast-paced environment.
Experience at the Front Desk in a similar property.
Eager to learn and develop.

Responsibilities

Ensure the smooth running of the front desk daily.
Monitor guest feedback and resolve complaints.
Manage and motivate direct reports.

Skills

Communication Skills

Customer Service Skills

Attention to Detail

Leadership

Problem-Solving

Tools

Opera

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Staycity is looking for a Guest Services Manager to join the team on a full-time, permanent basis. In return, you’ll earn a highly competitive salary.

Staycity currently operates in excess of 5,000 apartments across several major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York and Lyon with many more exciting cities to follow.

The Staycity family is continuously growing allowing us to make our 2022 goal to make Staycity Europe’s largest, mid-market, pan-European city aparthotel brand with 15,000 keys operational a reality. We are now looking for a Guest Service Manager to be a part of the family.

Staycity Group’s expansion is now rolling out under two brands - Staycity Aparthotels and our new premium brand Wilde Aparthotels by Staycity.

Key responsibilities as our Guest Services Manager will include:

To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
Welcome all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure
Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued
Ensure that payment is verified upon check-in and follow the procedure for each different payment type
Supervise department employees ensuring the correct standards and methods of service are maintained as stated
To anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotel
Manage and motivate a team of direct reports on a daily basis, Deputizing in the absence of the General Manager

Our ideal Guest Services Manager will have the following skills, knowledge and experience:

Previous management experience of at least 2 years in a fast-paced environment is essential to deliver this role
Eager to learn and develop
Excellent communication skills both verbal and written
Outstanding customer service skills and attention to detail

Candidates will ideally have at least 2-year previous experience working at the Front Desk in a similar property and will always strive to provide our guests with the highest standards of customer care.

Experience using Opera and excellent communication and interpersonal skills are required for this role.

Hours of Work:

It is anticipated that the successful candidate will be required to work shifts covering weekends and if and when necessary cover night shifts.

If you feel you are the right fit for this Front Office Manager role then please click ‘apply’ now! We’d love to hear from you!

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Restaurants

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