Event Operations Manager

BaxterStorey; London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking an Event Operations Manager for their prestigious venue in London. This role involves overseeing the smooth running of events, managing a dedicated team, and ensuring unparalleled service standards are upheld. Exceptional candidates will bring strong leadership skills, product knowledge, and a financial acumen to the dynamic event environment.

Benefits

50% discount across venues

Enrolment in pension scheme

Up to 38 days annual leave

Meals provided on shift

Birthday off

Day off to volunteer

Qualifications

• Experience in managing and leading a team.
• Excellent customer care skills.
• Takes initiative and leads innovation.

Responsibilities

• Plan, organise, and deliver a successful operation for all events in the Events Department.
• Liaise with all relevant departments to ensure service meets client expectations.
• Manage event managers and oversee daily operations.

Skills

Product knowledge (food/beverage)

Running large events

Business acumen

Customer care skills

Team player

Financially astute

Job description

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Searcysare looking for a Event Operations Manager,to work in our prestigious venue116 Pall Mall - Institute of Directors. As the Events Operations Manager you will ensure the smooth running of the day to day events within the venue.

116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion;

This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.

As an Event Operations Manager you will receive the following industry leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38 days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within one of our venue.
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

Job Description

Job Type: Full Time

Mostly Monday to Friday

Salary up to £45k Yearly Including Tronc

To assist the Deputy General delivering a seamless service to all areas, with the primary
focus in the Events Department.

Key Duties and Responsibilities:

• To plan, organise and deliver a successful operation of all events in the Events
• Department
• To liaise with all relevant departments, including kitchen, reception, events, and sales
• to deliver a service that meets and exceeds the client expectations
• Brief the events team on all aspects of the business and to oversee the running of all
• events, workings lunches, dinners, and drinks receptions
• To greet clients upon arrival making sure the event is set up as per their requirements,
• ensuring that any relevant day changes are passed on to the team
• To liaise with key stakeholders to ensure the provision of food and service is
• consistent and in line with Searcys standards
• To manage the event managers/supervisors and liaise with them daily, regarding
• business levels, service standards and allocation of staff
• To lead the development of the events team, making sure standards are adhered to as
• well as striving for continuous improvement of the SOPs for the department
• To train or provide training to the team, ensuring they operate in accordance with the
• department standards including any casual labour/agency that may be required.
• To ensure that on-going training is carried out to the benefit of all staff and that all training is recorded on each member’s personal file
• To deal effectively and courteously with customer complaints, and to refer them to the
• To carry out regular checks of the events areas for maintenance, housekeeping and
• other health and safety issues and to report it to the relevant departments as well as
• the Senior Operation Manager
• To ensure in house accounting policies are adhered to and to monitor beverage
• consumption control, overseeing bi-weekly and monthly stock takes
• Responsible for the operations rota, ensuring a correct tracking of labour costs is in
• place
• Monitor agency staff bookings and cost, ensuring that time sheets are filled correctly
• and processed for payment
• To ensure the team adhere to the Searcys cash handling and cashing up procedures
• and that any discrepancies are reported to the line manager
• Responsible for the department’s recruitment
• To ensure all Searcy’s personnel procedures, including probationary periods,
• disciplinary and grievance are always followed
• To comply with all legal requirements with reference to (but not exclusively) fire
• regulations, security, licence requirements and any Local Authority or Client
• stipulations
• To ensure that all legislative and Government guidelines are adhered to, including
• (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the
• COSHH regulations, etc. within the areas of responsibility
• Responsible for the constant Innovation and development of the operationsdepartmen

Qualifications

• Excellent product knowledge (food/beverage)
• Experience in running large events, dinners
• Strong business acumen
• Leads by example by acting professional at all times
• Takes initiative and leads innovation and keep abreast with current trends in the
• market.
• Supportive / Team player
• Financially astute
• Experience in managing and leading a team
• Excellent customer care skills

Additional Information

Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.

Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.

If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!