Event Operations Manager

Searcys; London; On-site; GBP 38,000 - 45,000; Full time

Job summary

Join Searcys as an Event Operations Manager at the prestigious 116 Pall Mall, a Georgian venue in London. You will lead a dynamic team, ensuring the smooth execution of events while maintaining high customer satisfaction and operational standards. Your role will involve planning events, managing relationships with stakeholders, and ensuring compliance with safety and legal regulations.

Benefits

50% discount across Searcys venues

Enrolment into the Searcys pension scheme

Up to 38 days annual leave

Meals provided on shift

Your birthday off

A day off to volunteer

Qualifications

• Experience in event planning and management.
• Excellent communication and organizational skills.
• Proven leadership experience in a hospitality setting.

Responsibilities

• Plan, organize, and execute all events in the department.
• Coordinate with kitchen, reception, sales, and other departments.
• Lead and develop the events team, ensuring standards and continuous improvement.

Skills

Leadership

Customer Service

Event Planning

Team Management

Communication

Job description

Searcys is looking for an Event Operations Manager to work at our prestigious venue, 116 Pall Mall - Institute of Directors. As an Event Operations Manager, you will ensure the smooth running of daily events within the venue.

116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London, originally designed by John Nash. It features a variety of decadent event spaces and is one of our flagship sites.

Benefits include:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38 days annual leave (dependent on role)
• Access to discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within a venue
• Your birthday off
• A day off to volunteer or give back to charity

Job Type: Full Time, mostly Monday to Friday

Salary: Up to £45k per year including TRONC

Primary focus on assisting the Deputy General Manager to deliver seamless service in the Events Department.

Key Duties:

1. Plan, organise, and execute all events in the department
2. Coordinate with kitchen, reception, sales, and other departments
3. Ensure client expectations are met or exceeded
4. Brief and oversee the events team during events
5. Greet clients and ensure event setup meets their requirements
6. Manage relationships with stakeholders to ensure high standards
7. Lead and develop the events team, ensuring standards and continuous improvement
8. Train staff and ensure compliance with department standards
9. Handle customer complaints courteously and effectively
10. Maintain health and safety standards through regular checks
11. Monitor and control beverage and stock levels
12. Manage staffing schedules and labor costs
13. Oversee cash handling procedures
14. Recruitment and personnel procedures adherence
15. Ensure compliance with legal and regulatory requirements
16. Drive innovation and development within the operations department
17. Maintain excellent product knowledge and stay updated on industry trends
18. Lead by example with professionalism and initiative
19. Support team collaboration and customer care excellence

Searcys, established in 1847, is known for its Champagne Bars, Restaurants, and iconic event venues. We value diversity and are committed to delivering exceptional service, quality, and innovation. Join us if you are passionate about hospitality and eager to contribute to a dynamic team!